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APICS CSCP Practice Test - Questions Answers, Page 28

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Question 271

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Transforming company policies into objectives and specific goals creates a:

performance standard.
performance standard.
organizational benchmark.
organizational benchmark.
supply chain metric.
supply chain metric.
balanced scorecard.
balanced scorecard.
Suggested answer: D
Explanation:

Transforming company policies into objectives and specific goals creates a balanced scorecard. Here's why:

Strategic Alignment: The balanced scorecard translates a company's strategic vision and policies into actionable goals and objectives across various perspectives (financial, customer, internal processes, learning, and growth).

Performance Measurement: It provides a framework for measuring performance against these goals, ensuring that all levels of the organization are aligned and working towards the same objectives.

Holistic View: The balanced scorecard offers a comprehensive view of organizational performance by including both financial and non-financial metrics.

Continuous Improvement: By regularly reviewing performance against the balanced scorecard, organizations can identify areas for improvement and adjust their strategies accordingly.

Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business Review Press.

Niven, P. R. (2006). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Wiley.

asked 16/09/2024
Francisco Rocha de Oliveira Junior
33 questions

Question 272

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A well-grounded program in which a company focuses on customer success involves:

a thorough understanding of individual customers' requirements.
a thorough understanding of individual customers' requirements.
a commitment to focus on short-term business relationships.
a commitment to focus on short-term business relationships.
a focus on relationships having high profitability and low potential for growth.
a focus on relationships having high profitability and low potential for growth.
making similar commitments to customers in order to maintain lasting relationships.
making similar commitments to customers in order to maintain lasting relationships.
Suggested answer: A
Explanation:

A well-grounded program focusing on customer success involves a thorough understanding of individual customers' requirements. Here's why:

Customer-Centric Approach: Understanding specific needs and requirements allows a company to tailor its products, services, and interactions to better meet customer expectations.

Customization: By recognizing individual preferences, companies can offer customized solutions that enhance customer satisfaction and loyalty.

Long-Term Relationships: A deep understanding of customers fosters long-term relationships built on trust and mutual benefit.

Competitive Advantage: Companies that excel in understanding and meeting customer needs differentiate themselves from competitors, leading to higher customer retention and success.

Hanan, M., & Karp, P. (1991). Customer Satisfaction: How to Maximize, Measure, and Market Your Company's 'Ultimate Product'. AMACOM.

Gale, B. T. (1994). Managing Customer Value: Creating Quality and Service That Customers Can See. Free Press.

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asked 16/09/2024
Instel SL
34 questions

Question 273

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A company faces highly unpredictable demand for an end item. Which of the following production methods would work best for meeting customer demand within a reasonable lead time?

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Question 274

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One of the key benefits of adopting a lean supply chain philosophy is the reduction of inventories that allow:

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Question 275

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Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?

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Question 276

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Using new housing construction data as a predictor of construction equipment sales is an example of what type of forecasting method?

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Question 277

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Which of the following consequences is typical of a push-based supply chain?

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Question 278

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An item must be added to inventory to support new business. Which of the following inputs should be considered to determine minimum inventory level?

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Question 279

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Which of the following factors is a measure of supply chain reliability?

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Question 280

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Which of the following inputs is used in developing a project charter?

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