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Six Sigma ICBB Practice Test - Questions Answers, Page 27

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Customers make their decisions based on Features, Integrity (of the seller) Delivery and ___________?

A.
Color
A.
Color
Answers
B.
Expense
B.
Expense
Answers
C.
Season
C.
Season
Answers
D.
None
D.
None
Answers
Suggested answer: B

Sally bought a blender from her local appliance store. When she changed blades the blender would not function. For the manufacturer this would be categorized as what type of cost?

A.
Internal Failure Costs
A.
Internal Failure Costs
Answers
B.
External Failure Costs
B.
External Failure Costs
Answers
C.
Prevention Costs
C.
Prevention Costs
Answers
D.
Appraisal Costs
D.
Appraisal Costs
Answers
Suggested answer: B

Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. Which of these items is a Visible Cost?

A.
Lost Customer Loyalty
A.
Lost Customer Loyalty
Answers
B.
Time Value of Money
B.
Time Value of Money
Answers
C.
Returns
C.
Returns
Answers
D.
Late Delivery
D.
Late Delivery
Answers
Suggested answer: C

A Belt has determined that the inventory of repair parts at a rework station can be reduced by 45%. According to Cost of Poor Quality (COPQ) definitions inventory reduction would be considered _______________.

A.
Soft Savings
A.
Soft Savings
Answers
B.
COPQ efficiency
B.
COPQ efficiency
Answers
C.
Median Savings
C.
Median Savings
Answers
D.
Hard Savings
D.
Hard Savings
Answers
Suggested answer: D

When one speaks of 20% of something contributing 80% of the affect they are referring to what is known as the _________________.

A.
Shewhart Example
A.
Shewhart Example
Answers
B.
Connection Principle
B.
Connection Principle
Answers
C.
Balance Equation
C.
Balance Equation
Answers
D.
Pareto Principle
D.
Pareto Principle
Answers
Suggested answer: D

Using this data calculate the percentage of DPU.

Data: 763 defects, 18,000 units.

A.
2.12
A.
2.12
Answers
B.
3.42
B.
3.42
Answers
C.
4.24
C.
4.24
Answers
D.
5.72
D.
5.72
Answers
Suggested answer: C

Calculate the Rolled Throughput Yield of this process using this data.

Data: unit input: 1215, unit output: 1180, defects repaired: 184, scrap: 42

A.
80.85%
A.
80.85%
Answers
B.
81.40%
B.
81.40%
Answers
C.
82.23%
C.
82.23%
Answers
D.
84.96%
D.
84.96%
Answers
Suggested answer: B

''A calculated time frame that matches customer demand'' is a definition of what Lean Principles term?

A.
Value Stream
A.
Value Stream
Answers
B.
Kaizen event
B.
Kaizen event
Answers
C.
Takt time
C.
Takt time
Answers
D.
Kanban
D.
Kanban
Answers
Suggested answer: C

Which of these are examples of business metrics or Key Performance Indicators commonly referred to as KPI's?

A.
Cycle Time
A.
Cycle Time
Answers
B.
Defects
B.
Defects
Answers
C.
No. of Units Reworked
C.
No. of Units Reworked
Answers
D.
Labor Hours
D.
Labor Hours
Answers
E.
All of these answers are correct
E.
All of these answers are correct
Answers
Suggested answer: E

As a means of measuring the effects on other areas of a process as a result of changes in the primary metric we also define and track ________________.

A.
Parallel process metrics
A.
Parallel process metrics
Answers
B.
Secondary metrics
B.
Secondary metrics
Answers
C.
Tertiary metrics
C.
Tertiary metrics
Answers
D.
Industry standards
D.
Industry standards
Answers
Suggested answer: B
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