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Six Sigma ICYB Practice Test - Questions Answers, Page 10

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Question 91

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In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the Value Chain.

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Question 92

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When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.

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Question 93

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Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

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Question 94

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A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?

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Question 95

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With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.

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Question 96

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The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.

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Question 97

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When we create a Process Map we use a __________ to show the direction of work flow.

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Question 98

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In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.

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Question 99

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The ''Equipment'' category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?

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Question 100

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At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

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Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?
The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.
The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.
The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?
In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.
_____________ represents all the variation that one can expect to experience from the output of the subject process.
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between ''what is'' and __________________.
The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.
One of the 5S approaches to eliminating waste is to organize all tools, information and inventory utilized at a workstation in such a manner that the operator knows exactly where things are when needed. This 5S tool is called __________________.
Lean Principles defines for us ________ specific areas where waste typically exists in our processes.