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Which of the following criteria must be met for a process to meet a higher capability level?

A.

All activities of that level are successfully performed.

A.

All activities of that level are successfully performed.

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B.

Capability is demonstrated on the most relevant process activities.

B.

Capability is demonstrated on the most relevant process activities.

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C.

An identified subset of the activities of that level can be executed effectively.

C.

An identified subset of the activities of that level can be executed effectively.

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Suggested answer: A

Explanation:

A process can meet a higher capability level if all activities of that level are successfully performed, in addition to the activities of lower levels.The capability levels range from 0 (incomplete) to 5 (optimizing), and each level has a set of generic attributes that describe the expected performance of the process activities2, p.30.Reference:2: COBIT 2019 Framework: Introduction and Methodology

Which of the following is a common characteristic of process capability levels 2 to 5?

A.

The process's performance is monitored.

A.

The process's performance is monitored.

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B.

The process's purpose is achieved.

B.

The process's purpose is achieved.

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C.

The process's description is well defined.

C.

The process's description is well defined.

Answers
Suggested answer: C

Explanation:

According to the COBIT 2019 Process Assessment Model, a common characteristic of process capability levels 2 to 5 is that the process's description is well-defined. This means that the process has a clear purpose, scope, inputs, outputs, activities, roles, responsibilities, interfaces, controls, measures, practices and procedures that are documented and maintained.A well-defined process enables consistent execution and improvement across the enterprise.2, p.16Reference:2: COBIT 2019 Process Assessment Model: Using COBIT 2019

Which of the following performance measures is used to assess a specific focus area?

A.

Maturity level

A.

Maturity level

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B.

Key goal indicator

B.

Key goal indicator

Answers
C.

Process capability rating

C.

Process capability rating

Answers
Suggested answer: A

Explanation:

According to the COBIT 2019 Framework: Introduction and Methodology, a maturity level is a performance measure that is used to assess a specific focus area. A focus area is a topic that is relevant for governance and management of enterprise information and technology (I&T), such as cybersecurity, privacy or digital transformation. A maturity level indicates the extent to which a focus area is implemented and integrated in the enterprise's governance system.There are six maturity levels defined in COBIT 2019, ranging from 0 (incomplete) to 5 (optimized).3, p.77-78Reference:3: COBIT 2019 Framework: Introduction and Methodology

Which of the following is considered good practice with regard to performance management of organizational structures?

A.

Decision rights of the organizational structure are situation-dependent to facilitate escalation processes.

A.

Decision rights of the organizational structure are situation-dependent to facilitate escalation processes.

Answers
B.

The organizational structure is informally established to enable agile change management.

B.

The organizational structure is informally established to enable agile change management.

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C.

Organizational meeting reports/minutes are available and meaningful to ensure transparency.

C.

Organizational meeting reports/minutes are available and meaningful to ensure transparency.

Answers
Suggested answer: C

Explanation:

According to the COBIT 2019 Framework: Governance and Management Objectives, one of the good practices with regard to performance management of organizational structures is to ensure that organizational meeting reports/minutes are available and meaningful to ensure transparency. This means that the outcomes and decisions of the meetings are documented and communicated to relevant stakeholders in a timely manner, and that they provide sufficient information to support accountability and learning.Transparency is one of the key principles of effective governance of enterprise I&T.4, p.32-33Reference:4: COBIT 2019 Framework: Governance and Management Objectives

When refining the scope of a new IT governance system during the design phase, which of the following is the MOST significant driver to be considered?

A.

The size of the enterprise

A.

The size of the enterprise

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B.

National or international locations

B.

National or international locations

Answers
C.

Cloud versus on-premises services

C.

Cloud versus on-premises services

Answers
Suggested answer: C

Explanation:

According to the COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution, one of the most significant drivers to be considered when refining the scope of a new IT governance system during the design phase is cloud versus on-premises services. This driver reflects the different delivery models of I&T services, such as software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS) or on-premises solutions.The choice of delivery model has implications for governance objectives, roles, responsibilities, policies, processes, controls, risks and performance measures.5, p.40-41Reference:5: COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution

Before designing an enterprise IT governance system, an organization should FIRST review and understand:

A.

the enterprise's risk profile.

A.

the enterprise's risk profile.

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B.

the enterprise's strategy.

B.

the enterprise's strategy.

Answers
C.

current IT-related issues.

C.

current IT-related issues.

Answers
Suggested answer: B

Explanation:

According to the COBIT 2019 Design Guide, before designing an enterprise IT governance system, an organization should first review and understand the enterprise's strategy. The enterprise's strategy defines the vision, mission, goals and objectives of the organization, and provides the direction and context for IT governance.The enterprise's strategy also identifies the key stakeholders, their needs and expectations, and the value proposition of IT to the business.1, p.16-17Reference:1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

When designing an IT governance system, the NEXT step after considering the enterprise's strategic business objectives is to assess:

A.

the enterprise's risk profile.

A.

the enterprise's risk profile.

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B.

the IT implementation method.

B.

the IT implementation method.

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C.

the role of IT within the enterprise.

C.

the role of IT within the enterprise.

Answers
Suggested answer: A

Explanation:

According to the COBIT 2019 Design Guide, when designing an IT governance system, the next step after considering the enterprise's strategic business objectives is to assess the enterprise's risk profile. The enterprise's risk profile reflects the level of risk exposure and appetite that the organization is willing to accept in pursuit of its objectives.The risk profile also influences the selection of governance objectives, components and practices that are appropriate for managing IT-related risks.1, p.18-19Reference:1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

What is the BEST way for senior leadership to communicate its expectations for IT governance prior to commencing a governance implementation plan?

A.

Include a scope statement in the business case.

A.

Include a scope statement in the business case.

Answers
B.

Add key performance indicators (KPIs) to a balanced scorecard.

B.

Add key performance indicators (KPIs) to a balanced scorecard.

Answers
C.

Generate an IT governance policy.

C.

Generate an IT governance policy.

Answers
Suggested answer: A

Explanation:

According to the COBIT 2019 Implementation Guide, the best way for senior leadership to communicate its expectations for IT governance prior to commencing a governance implementation plan is to include a scope statement in the business case. The scope statement defines the boundaries and objectives of the IT governance system, as well as the roles and responsibilities of the stakeholders involved.The scope statement also provides clarity and alignment on what is expected from IT governance and how it will support the enterprise strategy.2, p.25-26Reference:2: COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution

Which of the following is IMPERATIVE to the successful implementation of IT governance?

A.

IT governance identifies benchmarking standards.

A.

IT governance identifies benchmarking standards.

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B.

IT governance includes identification of business risk.

B.

IT governance includes identification of business risk.

Answers
C.

IT governance is sponsored by executives.

C.

IT governance is sponsored by executives.

Answers
Suggested answer: C

Explanation:

According to the COBIT 2019 Framework: Introduction and Methodology, one of the imperative factors to the successful implementation of IT governance is that IT governance is sponsored by executives. Executive sponsorship ensures that IT governance has sufficient authority, resources and support from the top management of the organization.Executive sponsorship also demonstrates commitment and leadership for IT governance, and fosters a culture of accountability and collaboration among stakeholders.3, p.33-34Reference:3: COBIT 2019 Framework: Introduction and Methodology

Which of the following MUST be done before an enterprise can determine performance measures for a process improvement initiative?

A.

Conduct a capabilities assessment.

A.

Conduct a capabilities assessment.

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B.

Calculate return on investment (ROI).

B.

Calculate return on investment (ROI).

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C.

Perform a process risk assessment.

C.

Perform a process risk assessment.

Answers
Suggested answer: C

Explanation:

According to the COBIT 2019 Process Assessment Model, one of the prerequisites for determining performance measures for a process improvement initiative is to perform a process risk assessment. A process risk assessment identifies and evaluates the potential threats and opportunities that may affect the achievement of process objectives.A process risk assessment also helps to prioritize improvement actions based on their impact and likelihood.4, p.11-12Reference:4: COBIT 2019 Process Assessment Model: Using COBIT 2019

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