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Microsoft MB-240 Practice Test - Questions Answers, Page 3

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Question 21

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You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.

You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.

You need to find the issue and resolve it.

Which action should you choose?

Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

Create the IoT Connected Device connection role to link devices to customer assets.

Create the IoT Connected Device connection role to link devices to customer assets.

Register the device in Dynamics 365 Connected Field Service.

Register the device in Dynamics 365 Connected Field Service.

Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Suggested answer: D
asked 05/10/2024
Veronica Puddu
54 questions

Question 22

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You are a Dynamics 365 for Field Service Administrator.

You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent backto Azure IoT Central.

You need to resolve the issue.

Which Action should you take to resolve the issue?

Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.

Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.

Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.

Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.

Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.

Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.

Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Suggested answer: A
asked 05/10/2024
Herr Eylem Bulut
46 questions

Question 23

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You are a Dynamics 365 for Field Service consultant.

One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.

You need to provide a recommendation of which solution your customer should use to achieve their request.

What should you recommend?

Azure IoT Hub

Azure IoT Hub

Connected Field Service

Connected Field Service

Dynamics 365 for Field Service

Dynamics 365 for Field Service

Crew Scheduling

Crew Scheduling

Suggested answer: B
asked 05/10/2024
Alois Braid
39 questions

Question 24

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DRAG DROP

You are a field service administrator for your company.

You review the Field Service administrator guide to understand how the status fields can support your company's business processes.

Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.


Microsoft MB-240 image Question 24 100887 10052024125911000
Correct answer: Microsoft MB-240 image answer Question 24 100887 10052024125911000
asked 05/10/2024
Patrick Thiel
36 questions

Question 25

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Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.

Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.

Which action must you perform?

Edit the existing system status field values.

Edit the existing system status field values.

Create the necessary sub-status values.

Create the necessary sub-status values.

Create the necessary system status values.

Create the necessary system status values.

Create the necessary service task values.

Create the necessary service task values.

Suggested answer: B
asked 05/10/2024
Sullivan Dabireau
36 questions

Question 26

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As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.

Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.

You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.

Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

Resources

Resources

Work Order Types

Work Order Types

Booking Rules

Booking Rules

Incident Type

Incident Type

Suggested answer: D
asked 05/10/2024
David Hartnett
41 questions

Question 27

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DRAG DROP

You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.

The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.

You need to update bookable resource records based on the provided scenarios.

Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

NOTE: Each correct selection is worth one point.


Microsoft MB-240 image Question 27 100890 10052024125911000
Correct answer: Microsoft MB-240 image answer Question 27 100890 10052024125911000
asked 05/10/2024
Nikita Kazanenko
39 questions

Question 28

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Your company is expanding nationally.

You need to configure tax codes for a new territory, so the company can start to operate in the new territory. You realize that you can identify which field service record types the tax code will be applied to.

Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

Agreements

Agreements

Services

Services

Purchase Orders

Purchase Orders

Products

Products

Work Orders

Work Orders

Suggested answer: A, B, D
asked 05/10/2024
Aldrin Plata
43 questions

Question 29

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You are entering products and services into Dynamics 365 CE Field Services.

You need to ensure that your field technicians can use the products when completing work orders.

Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

Product

Product

Non Inventory

Non Inventory

Inventory

Inventory

Service

Service

Suggested answer: B, C

Explanation:

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.

asked 05/10/2024
Joost Huggers
34 questions

Question 30

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The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions. Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

Field Service-Dispatcher

Field Service-Dispatcher

Field Service-App Access and Field Service -Resource

Field Service-App Access and Field Service -Resource

Field Service-Mobile User

Field Service-Mobile User

Field Service-User

Field Service-User

Suggested answer: A, B
asked 05/10/2024
Monique Canham
37 questions
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