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Microsoft MB-240 Practice Test - Questions Answers, Page 6

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Question 51

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DRAG DROP Your company is preparing to deploy the Dynamics Field Service with Mobile Application. Your manager asks you to ensure that the Booking Statuses will match with the current business pro

Question 52

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Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the schedule board so that

Question 53

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The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling. The manager is unable to optimize requir

Question 54

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You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment. Work performed on certain ty

Question 55

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You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, Technician A never shows up as available. You need to update the system to see Tech

Question 56

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DRAG DROP Your organization wants to use the Field Service Mobile App for technicians in the field. You need to install the solution, so it can be configured for mobile technicians. What are the

Question 57

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You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled ''Parts Req

Question 58

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You are Dynamics 365 for Field Service Development Manager. You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined tog

Question 59

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You are a Dynamics 365 for Field Service Mobile customizer. Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offlin

Question 60

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You are a Dynamics 365 for Field Service Administrator. You have a requirement to make a custom attribute 'Contract Status' required and to not allow invalid data to be entered in the attribute. W

Related questions

You are identifying Inconsistencies in recent work order billings. You find a work order that does not have art Invoke and Actuals posted What are two reasons why this may have happened? tach correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

DRAG DROP A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account. You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information. Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.

DRAG DROP Your company uses Dynamics 365 for Field Service. The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician. In addition, they need a resource skilled in cabinet installation and cabinet resurfacing. Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Your customer recently implemented Return Merchandise Authorization (RMA). Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user. What is your recommendation for the most efficient solution?

Your organization is implementing a Dynamics 365 Field Service solution and plans to use inspections. When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information. Which question type should you add to the inspection?

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility. During the basic training sessions, you need to train the field service team on how work orders are created. What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

DRAG DROP You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources. You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources. Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SL The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted. When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.

DRAG DROP Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 51

DRAG DROP

Your company is preparing to deploy the Dynamics Field Service with Mobile Application.

Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.

As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.

What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

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Question 52

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.

You need to configure the schedule board so that bookings are easily visible to the dispatchers.

How can you configure Dynamics Field Services to increase booking visibility?

Configure a work order type for high priority issues, to help categorize high priority work order records.

Configure an Incident type for high priority incidents on work order records.

Configure the status color for a booking status record, to identify high priority work order records.

Configure a priority record to allow you to identify high priority work order records.

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Question 53

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.

The manager is unable to optimize requirements and bookings related to work orders.

Which three settings are required? Each correct answer presents part of the solution.

Assign the Field Service-Administrator security role to the RSO user.

Add the RSO dispatcher role to a dispatcher.

Enable Resource Scheduling Optimization.

Set Connect to Maps as Yes.

Add RSO to the profile Field Service-Administrator.

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Question 54

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.

Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.

Which two characteristics are valid? Each correct answer presents a complete solution.

Certification

Approval Status

Skill

Rating Value

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Question 55

You are a Dynamics 365 for Field Service scheduling coordinator. When you select the Book button on a work order, Technician A never shows up as available.

You need to update the system to see Technician A's availability.

What should you do?

Set Enable for Availability Search to Yes on the Technician A bookable resource record.

Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.

Set Real Time Mode to Yes on the Schedule Assistant view.

Set Display on Schedule Board to Yes on the Technician A bookable resource record.

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Question 56

DRAG DROP

Your organization wants to use the Field Service Mobile App for technicians in the field.

You need to install the solution, so it can be configured for mobile technicians.

What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Question 57

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled ''Parts Requests'' within the Dynamics 365 Field Service Mobile App.

You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.

What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.

Synchronize the Dynamics 365 for Field Service Mobile App.

Ensure that a security role has been assigned to the project.

Verify that the impacted field engineers are enabled to use this project.

Ensure that the Woodford project with the appropriate customizations has been published.

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Question 58

You are Dynamics 365 for Field Service Development Manager.

You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.

What should you create in order to enable this capability?

Create a project for each developer, which publishes changes to a master project.

Create a project for each developer, using security roles to identify what customizations are available for modification.

Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.

Create a project for each developer, each within its own Woodford solution.

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Question 59

You are a Dynamics 365 for Field Service Mobile customizer.

Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.

You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.

Which three actions should you choose? Each correct answer presents a complete solution.

Update Synchronization setting to Always Full Sync.

Update entity Sync Filter.

Update View filters.

Update the Max Sync Records setting.

Update the entity Mode to Online and Offline.

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Question 60

You are a Dynamics 365 for Field Service Administrator.

You have a requirement to make a custom attribute 'Contract Status' required and to not allow invalid data to be entered in the attribute.

What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.

Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.

Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.

Create an Option Set with all possible options for the attribute.

Create an OnChange rule to highlight a field when it does not contain correct field data.

Create an OnSave rule to check any field's data, but without highlighting the field when the condition is not met.

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Total 196 questions

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