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Microsoft MB-910 Practice Test - Questions Answers, Page 2

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List of questions

Question 11

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A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract. You want to find other colleagues who have interacte

Question 12

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A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue. Which standard record type is used

Question 13

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Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.

Question 14

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A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are included in Microsoft

Question 15

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You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?

Question 16

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Which two Dynamics 365 Sales out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Question 17

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A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?

Question 18

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HOTSPOT A company plans to implement Dynamics 365 Sales to manage sales pipelines. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each corr

Question 19

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DRAG DROP Match each product to its feature. Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than

Question 20

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DRAG DROP A company uses Dynamics 365 Sales. The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend?

Related questions

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work order status must be automatically changed to the correct stage when resources are booked. Which three bookable resource statuses should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Customers submit suggestions, questions, and cases to a company by using the following channels: * Submitting a case in a customer service portal. * Emailing a support mailbox. * Calling a telephone number. The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department. You need to show the agents how the submissions are stored. Which format is used for the submissions?

A company is using Dynamics 365 Customer Service for case management. The company must use entitlements to enforce limitations on customer ticket creation. You need to design the entitlement terms. Which two metrics should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure sales efficiency. Which feature should you implement?

You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Sales. The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically. You need to select the option. Which option should you select?

You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company has a large number of technicians that work in the field. You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians. What should you implement?

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage. You need to automate the survey process and streamline collection and analysis of responses. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company plans to use Dynamics 365 Sales. The company requires every Al feature related to sales be available. You need to determine which solution to use. Which solution should you identity?

Question 11

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies.

Which app should you recommend?

Customer Service Insights

Market Insights

Power Virtual Agents

Sales Insights

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Question 12

A company uses Dynamics 365 Sales.

You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.

Which standard record type is used to create the forecast?

Account

Lead

Quote

Opportunity

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Question 13

Your company uses Dynamics 365 Sales.

You need to prepare and send a quote to a customer.

What are two possible ways to achieve the goal?

NOTE: Each correct selection is worth one point.

Close the quote

Generate a document by using a Microsoft Word template.

Export the quote as a PDF file.

Create an order

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Question 14

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Dynamics 365 Customer Insights

Dynamics 365 Sales Enterprise

Dynamics 365 Sales Insights

LinkedIn Sales Navigator

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Question 15

You are a sales representative for a company.

Which Dynamics 365 Sales can you use to manage the sales pipeline?

Turning leads into opportunities

Tracking the asset history of a customer

Resolving an open case of a customer

Tracking service level agreements

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Question 16

Which two Dynamics 365 Sales out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

emails

CSV files

Dynamics 365 Commerce

Dynamics 365 Customer Insights

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Question 17

A company wants to be able to give quotes to customers from their parts list.

You need to recommend a solution for the company.

What should you recommend?

Dynamics 356 Customer Insights

Dynamics 365 Sales

Dynamics 365 Marketing

Dynamics 365 Human Resources

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Question 18

HOTSPOT

A company plans to implement Dynamics 365 Sales to manage sales pipelines.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

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Question 19

DRAG DROP

Match each product to its feature.

Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

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Question 20

DRAG DROP

A company uses Dynamics 365 Sales.

The company plans to use Dynamics 365 Sales Insights.

You need to recommend features that meet the requirements.

Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Total 159 questions

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