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Microsoft MB-910 Practice Test - Questions Answers, Page 3

List of questions

Question 21

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DRAG DROP

A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator.

You need to determine the controls that you should implement.

Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 21 103340 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 21 103340 10052024010340000

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/linkedin/integrate-sales-navigator

asked 05/10/2024
Pungava Gowda
29 questions

Question 22

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HOTSPOT

You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system.

What is a lead? To answer, select the appropriate option in the answer area.


Microsoft MB-910 image Question 22 103341 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 22 103341 10052024010340000

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

asked 05/10/2024
Angela Cappa
34 questions

Question 23

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DRAG DROP

A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:

View LinkedIn information from within Dynamics 365 Sales.

Validate Dynamics 365 Sales data by using data from LinkedIn.

Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 23 103342 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 23 103342 10052024010340000

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/linkedin-sales-navigator-datavalidation

https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-2/install-the-linkedin-salesnavigator-widget

asked 05/10/2024
JEAN-MARIE HERMANT
30 questions

Question 24

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HOTSPOT

You are a sales manager working for a paper manufacturer.

You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.

Which record type should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 24 103343 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 24 103343 10052024010340000

Explanation:

https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crmcustom-portal/

asked 05/10/2024
Alexey Bokov
37 questions

Question 25

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DRAG DROP

A company uses Dynamics 365 Sales. The following groups of users must be able to perform specific activities with account data.

Microsoft MB-910 image Question 15 103344 10052024010340000000

You need to export data for each group of users.

Which export options should you recommend?

To answer, drag the appropriate export options to the correct user groups. Each export option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.


Microsoft MB-910 image Question 25 103344 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 25 103344 10052024010340000

Explanation:

asked 05/10/2024
Helmut Steingraber
33 questions

Question 26

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A company uses Dynamics 365 Customer Service.

The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.

Which statement describes what happens when a case item is released from the queue?

The case continues to remain in the agent's personal queue until someone else selects the item from the queue.

The case continues to remain in the agent's personal queue until someone else selects the item from the queue.

The case is removed from all queues.

The case is removed from all queues.

The case is removed from the agent's personal queue and returned to the original support queue.

The case is removed from the agent's personal queue and returned to the original support queue.
Suggested answer: C

Explanation:

Reference:

https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4-working-withqueues

asked 05/10/2024
Vladimir Kiseliov
37 questions

Question 27

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You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.

What is a valid use case for Dynamics 365 Connected Customer Service?

Analyze customer sentiment from multiple sources.

Analyze customer sentiment from multiple sources.

Respond to and resolve customer issues by using social media.

Respond to and resolve customer issues by using social media.

Use mixed reality applications to assist technicians performing work in the field.

Use mixed reality applications to assist technicians performing work in the field.

Use IoT devices and AI to predict when a customer's equipment will need service.

Use IoT devices and AI to predict when a customer's equipment will need service.
Suggested answer: D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

asked 05/10/2024
Alexandru Ouatu
47 questions

Question 28

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You manage a call center for a company that uses Dynamics 365 Customer Service.

The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.

You need to help the customer service manager make the changes.

Which status indicates that an entitlement must be renewed?

Draft

Draft

Waiting

Waiting

Active

Active

Canceled

Canceled
Suggested answer: D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer#renewan-entitlement

asked 05/10/2024
FOTIS FOURLIAS
47 questions

Question 29

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A company plans to implement Dynamics 365 Customer Service.

The company wants to use the system to determine when customers are having an issue and need help.

You need to track customer issues until the issues are resolved.

What should you create?

opportunity

opportunity

contact

contact

case

case

quote

quote
Suggested answer: C

Explanation:

Reference: https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-corecomponents

asked 05/10/2024
Quratulain Damani
42 questions

Question 30

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A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.

Temporary employees take much longer to resolve cases than seasoned employees.

You need to recommend features that will help employees find information needed to resolve cases.

Which two options should you recommend? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Knowledge base with Relevance search

Knowledge base with Relevance search

Parent and Child case settings

Parent and Child case settings

Case management with Related Similar cases

Case management with Related Similar cases

Routing rule sets

Routing rule sets
Suggested answer: A, C

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/suggest-similar-cases-for-a-case

asked 05/10/2024
TIAM HERVE
47 questions
Total 159 questions
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