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Microsoft MB-910 Practice Test - Questions Answers, Page 2

List of questions

Question 11

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies.

Which app should you recommend?

Customer Service Insights

Market Insights

Power Virtual Agents

Sales Insights

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Question 12

A company uses Dynamics 365 Sales.

You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.

Which standard record type is used to create the forecast?

Account

Lead

Quote

Opportunity

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Question 13

Your company uses Dynamics 365 Sales.

You need to prepare and send a quote to a customer.

What are two possible ways to achieve the goal?

NOTE: Each correct selection is worth one point.

Close the quote

Generate a document by using a Microsoft Word template.

Export the quote as a PDF file.

Create an order

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Question 14

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Dynamics 365 Customer Insights

Dynamics 365 Sales Enterprise

Dynamics 365 Sales Insights

LinkedIn Sales Navigator

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Question 15

You are a sales representative for a company.

Which Dynamics 365 Sales can you use to manage the sales pipeline?

Turning leads into opportunities

Tracking the asset history of a customer

Resolving an open case of a customer

Tracking service level agreements

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Question 16

Which two Dynamics 365 Sales out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

emails

CSV files

Dynamics 365 Commerce

Dynamics 365 Customer Insights

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Question 17

A company wants to be able to give quotes to customers from their parts list.

You need to recommend a solution for the company.

What should you recommend?

Dynamics 356 Customer Insights

Dynamics 365 Sales

Dynamics 365 Marketing

Dynamics 365 Human Resources

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Question 18

HOTSPOT

A company plans to implement Dynamics 365 Sales to manage sales pipelines.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Microsoft MB-910 image Question 18 103337 10052024010340000

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Correct answer: Microsoft MB-910 image answer Question 18 103337 10052024010340000

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/customize-business-process-flows

asked 05/10/2024

xczzxc zzxczxxz

41 questions

Question 19

DRAG DROP

Match each product to its feature.

Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

Microsoft MB-910 image Question 19 103338 10052024010340000

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Correct answer: Microsoft MB-910 image answer Question 19 103338 10052024010340000

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices https://docs.microsoft.com/enus/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of-a-customer-or-opportunity

asked 05/10/2024

Jose Manuel Belmonte Martinez

34 questions

Question 20

DRAG DROP

A company uses Dynamics 365 Sales.

The company plans to use Dynamics 365 Sales Insights.

You need to recommend features that meet the requirements.

Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Microsoft MB-910 image Question 20 103339 10052024010340000

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Correct answer: Microsoft MB-910 image answer Question 20 103339 10052024010340000

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant https://docs.microsoft.com/enus/dynamics365/ai/sales/talking-points

asked 05/10/2024

Michele Valvason

40 questions

Total 159 questions

1 2 3 4 5

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Question

Case Study

Question 11 (0)

A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract. You want to find other colleagues who have interacte

Question 12 (0)

A company uses Dynamics 365 Sales. You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue. Which standard record type is used

Question 13 (0)

Your company uses Dynamics 365 Sales. You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.

Question 14 (0)

A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are included in Microsoft

Question 15 (0)

You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?

Question 16 (0)

Which two Dynamics 365 Sales out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Question 17 (0)

A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company. What should you recommend?

Question 18 (0)

HOTSPOT A company plans to implement Dynamics 365 Sales to manage sales pipelines. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each corr

Question 19 (0)

DRAG DROP Match each product to its feature. Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than

Question 20 (0)

DRAG DROP A company uses Dynamics 365 Sales. The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend?

Related questions

A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work order status must be automatically changed to the correct stage when resources are booked. Which three bookable resource statuses should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Customers submit suggestions, questions, and cases to a company by using the following channels: * Submitting a case in a customer service portal. * Emailing a support mailbox. * Calling a telephone number. The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department. You need to show the agents how the submissions are stored. Which format is used for the submissions?

You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing. The company wants to ensure that they can implement key marketing features without requiring any customizations. Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A company plans to use Dynamics 365 Sales. The company requires every Al feature related to sales be available. You need to determine which solution to use. Which solution should you identity?

A company is using Dynamics 365 Customer Service for case management. The company must use entitlements to enforce limitations on customer ticket creation. You need to design the entitlement terms. Which two metrics should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A company has a large number of technicians that work in the field. You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians. What should you implement?

HOTSPOT Which features are available in Dynamics 365 Marketing? For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs. There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage. You need to automate the survey process and streamline collection and analysis of responses. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

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