ExamGecko
Home / Microsoft / MB-910 / List of questions
Ask Question

Microsoft MB-910 Practice Test - Questions Answers, Page 5

List of questions

Question 41

Report
Export
Collapse

DRAG DROP

A company is implementing Dynamics 365 Customer Service.

You need to recommend features that will meet the requirements.

Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 41 103360 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 41 103360 10052024010340000
asked 05/10/2024
Charalambos Pasvantis
40 questions

Question 42

Report
Export
Collapse

HOTSPOT

A company provides roadside assistance for disabled automobiles.

The company enacts a policy that specifies a 30-minute response time for all requests for assistance.

You need to ensure that data about assistance crew response times is captured correctly.

For what type of object should you define details? To answer, select the appropriate option in the answer area.


Microsoft MB-910 image Question 42 103361 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 42 103361 10052024010340000

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

asked 05/10/2024
Cyrom Meryll Santos
36 questions

Question 43

Report
Export
Collapse

DRAG DROP

A company uses Dynamics 365 Customer Service.

You need to recommend solutions to help the company meet the following business requirements:

Detect and diagnose equipment problems before customers are aware of an issue.

Create cases from social channels and SMS text messages.

Use context-specific knowledge articles to solve customer issues quickly.

What should you recommend?

To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 43 103362 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 43 103362 10052024010340000

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview

asked 05/10/2024
Puth Sovann
42 questions

Question 44

Report
Export
Collapse

HOTSPOT

A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 44 103363 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 44 103363 10052024010340000

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-voice/connect-environment

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/use-powerbi-dataverse

asked 05/10/2024
Mi Ko
23 questions

Question 45

Report
Export
Collapse

HOTSPOT

A company plans to implement Omnichannel for Customer Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 45 103364 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 45 103364 10052024010340000

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel

asked 05/10/2024
Sergio da Costa
35 questions

Question 46

Report
Export
Collapse

DRAG DROP

You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.

Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content

NOTE: Each correct selection is worth one point.


Microsoft MB-910 image Question 46 103365 10052024010340000
Correct answer: Microsoft MB-910 image answer Question 46 103365 10052024010340000

Explanation:

https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

asked 05/10/2024
Carlos Roberto
52 questions

Question 47

Report
Export
Collapse

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.

You need to proactively monitor customer's equipment to identify problems and maintenance needs.

Which two Connected Field Service options can you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Dynamics 365 Remote Assist integration

Dynamics 365 Remote Assist integration

Dynamics 365 mobile app

Dynamics 365 mobile app

Azure IoT Central

Azure IoT Central

Azure IoT Hub

Azure IoT Hub

Suggested answer: C, D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service

asked 05/10/2024
Amanda Ferrucho
26 questions

Question 48

Report
Export
Collapse

A company uses Dynamics 365 Field Service.

The maintenance manager wants to be able to add a list of questions to work orders to ensure that field technicians follow the same steps when servicing customer equipment.

You need to explain to the manager which features are available to meet the requirement.

Which feature should you use?

Connected Field Service

Connected Field Service

Inspections

Inspections

Microsoft Customer Voice

Microsoft Customer Voice

Scheduling

Scheduling

Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

asked 05/10/2024
Michael Thornton
43 questions

Question 49

Report
Export
Collapse

You use Dynamics 365 Field Service.

Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.

You need to identify the next step in the process.

What should you do next?

Adjust inventory values.

Adjust inventory values.

Schedule and dispatch the work order.

Schedule and dispatch the work order.

Generate an invoice.

Generate an invoice.

Review and close the work order.

Review and close the work order.

Suggested answer: B

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order

asked 05/10/2024
Josiah Pardee
46 questions

Question 50

Report
Export
Collapse

A company uses Dynamics 365 Field Service.

You create a work order from a case. A field service administrator schedules the work order.

A technician arrives at the site of the work order and is ready to begin work on time.

What is the status of the work order?

Open – In progress

Open – In progress

Open – Unscheduled

Open – Unscheduled

Traveling

Traveling

Open – Scheduled

Open – Scheduled

Suggested answer: A

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status

asked 05/10/2024
Chris Bezuidenhout
39 questions
Total 159 questions
Go to page: of 16
Search

Related questions