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Question 71 - C_C4H51_2405 discussion

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You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

A.

Notifications

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A.

Notifications

B.

Case routing

Answers
B.

Case routing

C.

SLA

Answers
C.

SLA

D.

Service categories

Answers
D.

Service categories

Suggested answer: B
asked 31/10/2024
Roman Flores
33 questions
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