ExamGecko
Search Search Login
Home Home / Google / Professional Google Workspace Administrator
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

The compliance team at your organization is conducting a legal investigation into some concerning sales activities of an employee eight months ago The compliance team contacted you for assistance on the situation You set up the default Google Vault retention rules so all data is retained only for one year You must assist the compliance team with the investigation What should you do1?
You are configuring a customer relationship management (CRM) solution to integrate with Google Workspace services for the sales department at your organization The CRM solution is in the Google Workspace Marketplace and you deploy the specific CRM solution Employees report that there are no contacts and documents visible in the CRM solution You must identify and fix the problem What should you do?
Your business partner requests that a new custom cloud application be set up to log in without having separate credentials. What is your business partner required to provide in order to proceed?
Your team is collaborating on a new project by using a Google Doc They are using Doc comments to add numerous questions and suggestions You want to ensure that sensitive data in the Doc comments does not appear in the recipients' inboxes when a user is notified that a comment has been assigned to them What should you do?
You want to create a list of IP addresses that are approved to send email to your domain. To accomplish this, what section of the Google Workspace Admin console should you update?
An employee at your company does not need access to their Workspace account while they are on leave for a year When they return you need to ensure they have access to their account and that all their data and current emails remain intact Also their shared documents must be available to other users You must accomplish this goal in the most cost-effective way What should you do?
Your IT team is being asked to fulfill a query by your organization's legal department that requires an MBOX file that will be shared to a third-party partner for eDiscovery. The query must be run on multiple users. Legal has no admin rights to Google Vault. What should you do to fulfil the request?
Your organization was recently targeted by a phishing attempt that affected several users You must efficiently determine the full extent of the phishing attempt and prevent further issues from occurring What should you do?
Your organization wants to grant Google Vault access to an external regulatory authority. In an effort to comply with an investigation, the external group needs the ability to view reports in Google Vault. What should you do?
You have configured your Google Workspace account on the scheduled release track to provide additional time to prepare for new product releases and determine how they will impact your users. There are some new features on the latest roadmap that your director needs you to test as soon as they become generally available without changing the release track for the entire organization. What should you do?

Question 53 - Professional Google Workspace Administrator discussion

Report
Export

A user has traveled overseas for an extended trip to meet with several vendors. The user has reported that important draft emails have not been saved in Gmail, which is affecting their productivity. They have been constantly moving between hotels, vendor offices, and airport lounges.

You have been tasked with troubleshooting the issue remotely. Your first priority is diagnosing and preventing this from happening again, and your second priority is recovering the drafts if possible. Due to time zone differences, and the user's busy meeting schedule, you have only been able to arrange a brief Hangouts Meet with the user to gather any required troubleshooting inputs.

What two actions should be taken on this call with the user? (Choose two.)

A.
Ask the user to send an email to you so you can check the headers.
Answers
A.
Ask the user to send an email to you so you can check the headers.
B.
Record a HAR file of the user composing a new email.
Answers
B.
Record a HAR file of the user composing a new email.
C.
Take screenshots of the user's screen when composing an email.
Answers
C.
Take screenshots of the user's screen when composing an email.
D.
Use the Email log search in the Admin panel.
Answers
D.
Use the Email log search in the Admin panel.
E.
Check the Users > App Users Activity report.
Answers
E.
Check the Users > App Users Activity report.
Suggested answer: B, C

Explanation:

Recording a HAR file (B):

HAR (HTTP Archive) files contain a detailed log of web browser's interaction with a site. Recording a HAR file while the user is composing a new email will provide detailed information about any network issues, errors, or delays in the communication between the user's browser and Gmail servers. This can help diagnose connectivity issues, session timeouts, or any other underlying problems that may prevent drafts from being saved.

Taking Screenshots (C):

Taking screenshots of the user's screen while composing an email can help visually capture any error messages, unusual behavior, or interface issues that the user might be experiencing. Screenshots provide a clear view of the user's environment, including the browser settings, extensions, and any prompts or notifications that appear during the email composition process.

Detailed Steps:

Recording a HAR File:

Instruct the user on how to open the Developer Tools in their browser (usually by pressing F12 or right-clicking on the page and selecting 'Inspect').

Navigate to the Network tab within Developer Tools.

Ensure the 'Preserve log' option is checked to retain the recorded log across different pages.

Start recording the HAR file before the user starts composing a new email.

After reproducing the issue, stop the recording and save the HAR file.

Have the user send the HAR file to you for analysis.

Taking Screenshots:

Guide the user on taking screenshots while they are composing a new email.

Ensure they capture key steps, including opening the compose window, typing the email, and any errors or unusual behavior that occurs.

The user can take multiple screenshots if necessary to provide a comprehensive view of the issue.

Ask the user to share these screenshots with you for further investigation.

Why the Other Options Are Less Effective:

A . Ask the user to send an email to you so you can check the headers:

This does not directly help diagnose why drafts are not being saved, as email headers mainly provide information about the routing and delivery of sent emails, not drafts.

D . Use the Email log search in the Admin panel:

Email log search is useful for tracking sent and received emails but does not provide insights into drafts or unsaved work.

E . Check the Users > App Users Activity report:

This report shows user activity but may not give specific details about the draft-saving process or connectivity issues faced during email composition.

Google Workspace Admin Help: Analyze connectivity issues using HAR files

Google Chrome DevTools: Network Analysis

Google Workspace Admin Help: User reports in the Admin console

Show Answer
asked 18/09/2024
Nicolas Da Silva
42 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms