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Question 87 - Professional Google Workspace Administrator discussion

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After a recent transition to Google Workspace, helpdesk has received a high volume of password reset requests and cannot respond in a timely manner. Your manager has asked you to determine how to resolve these requests without relying on additional staff.

What should you do?

A.
Create a custom Apps Script to reset passwords.
Answers
A.
Create a custom Apps Script to reset passwords.
B.
Use a third-party tool for password recovery.
Answers
B.
Use a third-party tool for password recovery.
C.
Enable non-admin password recovery.
Answers
C.
Enable non-admin password recovery.
D.
Create a Google form to submit reset requests.
Answers
D.
Create a Google form to submit reset requests.
Suggested answer: C

Explanation:

Access the Admin Console: Log into your Google Workspace Admin Console.

Navigate to Security Settings: Go to the Security section in the Admin Console.

Password Recovery: Enable the option for non-admin password recovery. This feature allows users to reset their own passwords using their recovery email address or phone number without needing to contact the helpdesk.

Configure Recovery Options: Ensure users have their recovery options set up (recovery email and phone number) so they can use this feature effectively.

Inform Users: Notify users about this new self-service password recovery option and provide instructions on how to use it.

Google Support: Set up self-service password recovery

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asked 18/09/2024
cristian vargas
42 questions
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