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Question 170 - Professional Google Workspace Administrator discussion

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An employee at your organization is experiencing video call issues in Google Meet and they were unable to resolve the issues by themselves You need to troubleshoot the issue What should you do first?

A.
View the Meet quality report of the employee
Answers
A.
View the Meet quality report of the employee
B.
Ask your network administrator to add the dedicated Meet IP address range for your users
Answers
B.
Ask your network administrator to add the dedicated Meet IP address range for your users
C.
Restart the device of the employee
Answers
C.
Restart the device of the employee
D.
Check the Meet settings of the employee
Answers
D.
Check the Meet settings of the employee
Suggested answer: A

Explanation:

Access Admin Console: Log in to the Google Admin console using your administrator account.

Navigate to Meet Quality Tool: Go to Apps > Google Workspace > Google Meet > Meet quality tool.

Search for the Employee: Use the search function to locate the employee's recent meeting reports.

Analyze the Report: Review the quality report, which includes metrics such as network connectivity, audio and video quality, and any issues encountered during the call.

Identify and Troubleshoot Issues: Based on the report findings, identify the specific issues affecting the video calls and take appropriate actions to resolve them, such as checking network connections or adjusting Meet settings.

Google Workspace Admin Help: Meet quality tool

Google Meet Quality Troubleshooting

asked 18/09/2024
mark anthony sampayan
34 questions
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