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Question 33 - ITIL-DSV discussion

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The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

A.
Put continual improvement at the center of this initiative and use all the ITIL guiding principles.
Answers
A.
Put continual improvement at the center of this initiative and use all the ITIL guiding principles.
B.
Draw up a customer journey map of all different types of customers to understand the value the service brings.
Answers
B.
Draw up a customer journey map of all different types of customers to understand the value the service brings.
C.
Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.
Answers
C.
Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.
D.
Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
Answers
D.
Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
Suggested answer: A

Explanation:

When drafting a business case to move to the public cloud, using ITIL's guiding principles, with a focus on continual improvement, is the most comprehensive approach. ITIL's guiding principles provide a holistic approach to managing services, ensuring that decisions are made with a view to ongoing value delivery, risk management, and alignment with business objectives.

Option A (Correct): This is the correct answer. Continual improvement ensures that the cloud migration will be assessed and refined over time, leading to better outcomes. Using all the ITIL guiding principles will help address various aspects of the migration, such as risk, value creation, and stakeholder engagement.

Option B (Incorrect): A customer journey map is useful for understanding the customer experience but is more limited in scope compared to a continual improvement approach using all guiding principles.

Option C (Incorrect): An onboarding workshop is a good practice for engagement, but it should be part of a broader strategy rather than the sole focus.

Option D (Incorrect): SWOT and risk analysis are important, but they are only part of the broader continual improvement and guiding principles approach.

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asked 18/09/2024
Miroslav Vukic
37 questions
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