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Question 36 - ITIL-DSV discussion

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New users are onboarding the service of the service provider.

You are asked to prepare the communication management strategy. Which stakeholders will be part of your plan?

A.
Service Desk
Answers
A.
Service Desk
B.
Service Level Manager
Answers
B.
Service Level Manager
C.
Relationship Manager
Answers
C.
Relationship Manager
D.
Account Manager
Answers
D.
Account Manager
Suggested answer: A

Explanation:

When preparing a communication management strategy, especially during the onboarding of new users, it is crucial to include stakeholders who are directly responsible for maintaining and managing the relationship with the service users. The Relationship Manager is the most appropriate stakeholder in this context.

Relationship Manager:

The Relationship Manager is responsible for managing the relationship between the service provider and the service consumers. This role ensures that communication is effective and that the expectations and requirements of the users are understood and met. The Relationship Manager plays a key role in the communication strategy by facilitating dialogue between the service provider and users.

Incorrect Options:

A: The Service Desk focuses on handling incidents and service requests rather than managing overall communication with users during onboarding.

B: The Service Level Manager is responsible for managing service levels but is not the primary contact for user communication during onboarding.

D: The Account Manager handles financial aspects and contracts, which are less relevant to the communication strategy for user onboarding.

Conclusion:

The Relationship Manager is the most relevant stakeholder for a communication management strategy during user onboarding, making option C the correct answer.

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asked 18/09/2024
ADAMA DAO
39 questions
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