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Question 35 - ITIL-DSV discussion

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An organization is changing its training approach to shift the focus from product centric to the needs of the users. What of the following ITIL guiding principles is considered in this case?

A.
Progress iteratively with feedback
Answers
A.
Progress iteratively with feedback
B.
Start where you are
Answers
B.
Start where you are
C.
Optimize and automate
Answers
C.
Optimize and automate
D.
Focus on value
Answers
D.
Focus on value
Suggested answer: D

Explanation:

When an organization shifts its training approach from being product-centric to focusing on the needs of the users, it is aligning with the ITIL guiding principle of 'Focus on Value.' This principle emphasizes the importance of understanding what is valuable to the user and ensuring that all activities and processes are aligned with delivering that value.

Focus on Value:

This guiding principle instructs organizations to understand what their users find valuable and to prioritize delivering that value in all their services and products. By shifting the training approach to focus on the needs of the users, the organization is ensuring that the training is relevant and beneficial to the users, thereby maximizing the value provided.

Incorrect Options:

A: 'Progress iteratively with feedback' emphasizes continuous improvement through iterative cycles and regular feedback but does not directly relate to changing the training focus.

B: 'Start where you are' suggests building on existing practices rather than focusing on user needs.

C: 'Optimize and automate' focuses on efficiency and process improvement rather than the alignment with user needs.

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asked 18/09/2024
Justin Bake
43 questions
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