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Question 44 - ITIL-DSV discussion

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An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?

A.
The concern for common goals
Answers
A.
The concern for common goals
B.
The need to improve over time
Answers
B.
The need to improve over time
C.
The ability to produce results
Answers
C.
The ability to produce results
D.
The ability to perform as expected
Answers
D.
The ability to perform as expected
Suggested answer: A

Explanation:

In selecting a service to develop strategic services, the concern for common goals is not typically a factor that would be explored. Strategic service development focuses more on the service's ability to produce results, improve over time, and perform as expected, rather than aligning with common goals.

The ITIL 4 Service Design and Strategy Management practices emphasize the importance of assessing a service's capability to meet strategic objectives, improve continuously, and deliver the expected outcomes. The key considerations include the ability to achieve the desired results, adaptability, and alignment with the organization's strategic direction, rather than a generalized concern for common goals, which is more of a collaborative or teamwork-related concern rather than a selection criterion.

Therefore, while common goals are important in broader organizational contexts, they are not a primary factor in selecting a service for strategic development.

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asked 18/09/2024
Dewi Fitriyani
52 questions
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