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Question 78 - ITIL-DSV discussion

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An organization is negotiating and agreeing the service levels for a social media site.

Which is an example of a measure of utility that should be included in the service level agreement?

A.
The number of network failures per day
Answers
A.
The number of network failures per day
B.
The number of photo formats supported for upload
Answers
B.
The number of photo formats supported for upload
C.
The time taken to detect and report security breaches
Answers
C.
The time taken to detect and report security breaches
D.
The time taken for social media pages to refresh
Answers
D.
The time taken for social media pages to refresh
Suggested answer: B

Explanation:

An example of a measure of utility that should be included in the service level agreement for a social media site is 'The number of photo formats supported for upload.' Utility measures relate to the functionality of the service, i.e., what the service does to meet the needs of the users. In this context, the ability to upload various photo formats directly impacts the usefulness of the social media service to its users.

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asked 18/09/2024
Michael Serda
36 questions
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