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Question 79 - ITIL-DSV discussion

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A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services its delivering.

What will be important to start a successful cooperation?

A.
Establish trust-based service level agreements to improve the speed of delivery.
Answers
A.
Establish trust-based service level agreements to improve the speed of delivery.
B.
Organize daily stand-ups and demos to bring together the supplier and customer.
Answers
B.
Organize daily stand-ups and demos to bring together the supplier and customer.
C.
Warranty-based service level agreements are respected by all parties.
Answers
C.
Warranty-based service level agreements are respected by all parties.
D.
Organize open communication with all stakeholders on the aligned goals to achieve.
Answers
D.
Organize open communication with all stakeholders on the aligned goals to achieve.
Suggested answer: D

Explanation:

In selecting a supplier to support a niche segment of services, establishing open communication with all stakeholders is critical for successful cooperation. This ensures that all parties are aligned on the goals and objectives, fostering a collaborative environment that is essential for the success of specialized services.

The ITIL 4 Supplier Management practice emphasizes the importance of 'Engage' and 'Collaborate and Promote Visibility' principles, where clear and open communication is vital to building and maintaining strong relationships with suppliers. By aligning on goals, both the service provider and the supplier can ensure that their efforts are coordinated, leading to improved service delivery and mutual success.

Trust-based service level agreements (A) and warranty-based SLAs (C) are important, but they need to be built on a foundation of clear and open communication. Daily stand-ups and demos (B) are good practices for ongoing projects but may not address the broader need for alignment and open dialogue among all stakeholders.

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asked 18/09/2024
Yassin Benjajji
37 questions
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