The program director of a four-year program, estimated to require 600,000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the test phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation.
Which of the following metrics should the PMO capture on a monthly basis?

Question

The program director of a four-year program, estimated to require 600,000 person-days effort, notices that team morale has decreased over the last three months. The program is at a critical stage with 70% completion through the test phase. A number of defects are found that result in teams working additional hours. The program director requests that the program management office (PMO) gather metrics to monitor the situation.

Which of the following metrics should the PMO capture on a monthly basis?

Ricardson Albuquerque · Accepted Answer

Absenteeism rate, staff turnover, quantity of defects, total hours worked, average number of FTEs

Ricardson Albuquerque · Answer

Billable hours charged to the program, non-billable hours charged to the program, quantity of defects per full-time equivalent (FTE)

Ricardson Albuquerque · Answer

Amount of hours spent on rework of software coding, retesting, and on non-rework activities

Ricardson Albuquerque · Answer

Absenteeism rate, staff turnover and leave liability

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