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Question 98 - Certified Manufacturing Cloud Accredited Professional discussion

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The service agents at Universal Containers reported that it takes too long to find information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims.

What should the consultant recommend to make the support process easier?

A.
Create a custom Case Lightning record page.
Answers
A.
Create a custom Case Lightning record page.
B.
Enable the Service Console app.
Answers
B.
Enable the Service Console app.
C.
Enable the Service Console for Manufacturing app.
Answers
C.
Enable the Service Console for Manufacturing app.
Suggested answer: C

Explanation:

To make the support process easier for the service agents, the consultant should recommend enabling the Service Console for Manufacturing app. This is a prebuilt Lightning app that provides a unified view of all the information related to contacts and accounts, such as cases, assets, warranties, and claims. The app also includes components and tools that help the service agents to manage and resolve issues faster and more efficiently. The app can be customized and configured to meet the specific needs of the service agents and the business.Reference:Set Up and Configure Service Console for Manufacturing,Use Service Console for Manufacturing

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asked 23/09/2024
Ali Diaz
31 questions
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