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Question 5 - Certified Maps Professional discussion

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An implementation partner is in the middle of a Salesforce Maps + Consumer Goods Cloud project and realizes a new requirement popped up that wasn't part of the initial solution design. The customer is persistent that this requirement needs to be in scope of the project. Which team member should manage this situation with the customer?

A.
Customer Success Manager
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A.
Customer Success Manager
B.
Lead Developer
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B.
Lead Developer
C.
Solution Architect
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C.
Solution Architect
D.
Project Manager
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D.
Project Manager
Suggested answer: D

Explanation:

The Project Manager should manage this situation with the customer. The Project Manager is responsible for overseeing the project scope, timeline, budget, and deliverables. They should communicate with the customer about the impact of the new requirement on the project and negotiate a mutually agreeable solution. They should also document any changes to the project scope and update the project plan accordingly. This is explained in theSalesforce Maps Implementation Methodologydocument.

asked 23/09/2024
claudine Nguepnang
42 questions
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