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Question 47 - Certified Maps Professional discussion

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The company has the requirement to highlight the Preferred Pronoun information for their Contact records. Their reps are using Salesforce Maps to visualize the locations of company's Contacts before reaching out to them. How can the Preferred Pronoun field for each Contact record be exposed inside the Maps app?

A.
By enabling the Preferred Pronouns setting in Salesforce Setup > Preferred Pronouns
Answers
A.
By enabling the Preferred Pronouns setting in Salesforce Setup > Preferred Pronouns
B.
By using the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field
Answers
B.
By using the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field
C.
By adding a tooltip in the Related Tab configuration
Answers
C.
By adding a tooltip in the Related Tab configuration
D.
By concatenating the Prefered Pronoun and Full name on the Contact record in Salesforce using a formula field
Answers
D.
By concatenating the Prefered Pronoun and Full name on the Contact record in Salesforce using a formula field
Suggested answer: B

Explanation:

According to the Salesforce News article on Salesforce Products Get More Inclusive with New Gender Identity and Pronoun Data Options1, the new fields for gender identity and pronoun data are part of Salesforce's core objects, which means they are populated through most of its products and available by default.Therefore, to expose the Preferred Pronoun field for each Contact record inside the Maps app, an admin can use the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field2. This way, when a user hovers over a marker on the map, they can see the preferred pronoun of the contact along with other information.

asked 23/09/2024
Victor Armando Sánchez
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