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Salesforce Certified Maps Professional Practice Test - Questions Answers, Page 5

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Question 41

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The team at Alpine Energy uses Maps Advanced and is planning to do a targeted sales calls in the field for a new product launch. They want to try to maintain standard cadences with their customers, but their priority is to visit certain subsets of customers at least one time in conjunction with their marketing campaign. What should they do?

Create a new visit plan with adjusted frequencies for the targeted sales calls.
Create a new visit plan with adjusted frequencies for the targeted sales calls.
Update frequencies for the targeted stores and use the existing visit plan.
Update frequencies for the targeted stores and use the existing visit plan.
Manually plan the targeted stores and let Maps Advanced fill in the rest of the calendar
Manually plan the targeted stores and let Maps Advanced fill in the rest of the calendar
Leverage Promotional Windows to prioritize visits to the subset of the targeted customers.
Leverage Promotional Windows to prioritize visits to the subset of the targeted customers.
Suggested answer: D

Explanation:

The team at Alpine Energy can leverage Promotional Windows to prioritize visits to the subset of the targeted customers. Promotional Windows are a feature in Maps Advanced that allow users to create temporary changes in visit frequencies for specific customers or datasets. This way, they can maintain their standard cadences with their customers, but also focus on the new product launch for a certain period of time.

asked 23/09/2024
Steven Moran
32 questions

Question 42

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When using Salesforce Maps on a mobile device, a user changes the view of the map by zooming out to display a larger subset of accounts. Additional accounts do not display. What additional step is required for markers to display?

Tap the refresh button located at the bottom of the map.
Tap the refresh button located at the bottom of the map.
Select the three vertical dots next to the marker layer, select edit and change the filter results.
Select the three vertical dots next to the marker layer, select edit and change the filter results.
Click on the settings icon (gear) and toggle auto reload on.
Click on the settings icon (gear) and toggle auto reload on.
Restart the app and change the map view before plotting the marker layer.
Restart the app and change the map view before plotting the marker layer.
Suggested answer: A

Explanation:

The user should tap the refresh button located at the bottom of the map to display additional accounts. This button reloads the marker layer data based on the current map view and filters. This is useful when the user changes the map view by zooming in or out, or panning across the map. This is explained in theInteract with Salesforce Maps on Mobiledocument.

asked 23/09/2024
ALAEDDINE BENMAKHLOUF
46 questions

Question 43

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Sales managers want to ensure a logical routing structure for door to door sales and cover all houses on one street before moving to the next. How can this be achieved?

Use Core Maps and create routes
Use Core Maps and create routes
Use Maps Advanced and create logical visit plans
Use Maps Advanced and create logical visit plans
Use Live Tracking and create routes
Use Live Tracking and create routes
Create Territories on street level with Territory planning
Create Territories on street level with Territory planning
Suggested answer: B

Explanation:

The sales managers should use Maps Advanced and create logical visit plans to ensure a logical routing structure for door to door sales and cover all houses on one street before moving to the next. Maps Advanced allows users to create visit plans based on various criteria, such as frequency, priority, location, and availability. Users can also use logical visit plans, which are a type of visit plan that assigns visits based on proximity and order. This can help users visit all the houses on one street before moving to the next, and reduce travel time and distance. This is explained in theCreate a Logical Visit Plandocument.

asked 23/09/2024
Jonathan Steeman
32 questions

Question 44

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Alpine Energy has two teams that visit the same set of accounts, Sales Reps and Merchandisers. Sales Reps prefer to visit their accounts in the afternoon and Merchandisers prefer the morning. How should the admin configure Maps Advanced Visit Windows to meet this requirement?

Create two lookup fields on the Account object to the Visit Window object, one for Sales Rep Visit Windows and the other for Merchandiser Visit Windows.
Create two lookup fields on the Account object to the Visit Window object, one for Sales Rep Visit Windows and the other for Merchandiser Visit Windows.
Create a Visit Window that reflects the preferred visit times for one team, then add a Temporary Visit Window for the second.
Create a Visit Window that reflects the preferred visit times for one team, then add a Temporary Visit Window for the second.
A Routable record can only be assigned to one Visit Window.
A Routable record can only be assigned to one Visit Window.
When creating a new Visit Window, ensure the 'Visit Window 1' and 'Visit Window 2' sections reflect the combined preferred visit times for each team.
When creating a new Visit Window, ensure the 'Visit Window 1' and 'Visit Window 2' sections reflect the combined preferred visit times for each team.
Suggested answer: A

Explanation:

According to the Salesforce Maps Configuration module on Trailhead1, to create multiple visit windows for different types of visits, you need to create two lookup fields on the Account object to the Visit Window object. This way, you can assign different visit windows to different routable records.

asked 23/09/2024
sergio sombrero
34 questions

Question 45

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A rep knows they will be traveling to an outlier part of their territory the last week of the month. What should they do to get the most accurate routes accommodating their travel plan?

No action is needed since Maps Advanced will automatically capture travel information from the rep's calendar
No action is needed since Maps Advanced will automatically capture travel information from the rep's calendar
Enter their travel plans via the Maps Advanced Route tab
Enter their travel plans via the Maps Advanced Route tab
Manually schedule one anchor appointment in the area they plan to visit.
Manually schedule one anchor appointment in the area they plan to visit.
Manually plan events for the week that they are traveling.
Manually plan events for the week that they are traveling.
Suggested answer: B

Explanation:

According to the Salesforce Help article on Routes and Schedule Settings in Maps2, you can enter your travel plans via the Maps Advanced Route tab to let the optimization engine know when and where you will be traveling. This will help you get more accurate routes that accommodate your travel plan.

asked 23/09/2024
Jeffrey VanBemmel
39 questions

Question 46

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What factor does the optimization engine take into account in Territory Planning?

Areas in Focus, Legend Configuration, External Attributes
Areas in Focus, Legend Configuration, External Attributes
Rep Working Hours. Geography, Selected Optimization Field/Attribute
Rep Working Hours. Geography, Selected Optimization Field/Attribute
Distance to Reps location, Area/Units, External Attributes
Distance to Reps location, Area/Units, External Attributes
Areas/Units in Focus, Geography, Selected Optimization Field/Attribute
Areas/Units in Focus, Geography, Selected Optimization Field/Attribute
Suggested answer: D

Explanation:

According to the Salesforce Help article on Compare Maps Route and Schedule3, the optimization engine in Territory Planning takes into account three factors: Areas/Units in Focus, Geography, and Selected Optimization Field/Attribute. These factors help you design optimal territories based on your business goals and constraints.

asked 23/09/2024
Borat Kajratov
49 questions

Question 47

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The company has the requirement to highlight the Preferred Pronoun information for their Contact records. Their reps are using Salesforce Maps to visualize the locations of company's Contacts before reaching out to them. How can the Preferred Pronoun field for each Contact record be exposed inside the Maps app?

By enabling the Preferred Pronouns setting in Salesforce Setup > Preferred Pronouns
By enabling the Preferred Pronouns setting in Salesforce Setup > Preferred Pronouns
By using the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field
By using the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field
By adding a tooltip in the Related Tab configuration
By adding a tooltip in the Related Tab configuration
By concatenating the Prefered Pronoun and Full name on the Contact record in Salesforce using a formula field
By concatenating the Prefered Pronoun and Full name on the Contact record in Salesforce using a formula field
Suggested answer: B

Explanation:

According to the Salesforce News article on Salesforce Products Get More Inclusive with New Gender Identity and Pronoun Data Options1, the new fields for gender identity and pronoun data are part of Salesforce's core objects, which means they are populated through most of its products and available by default.Therefore, to expose the Preferred Pronoun field for each Contact record inside the Maps app, an admin can use the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field2. This way, when a user hovers over a marker on the map, they can see the preferred pronoun of the contact along with other information.

asked 23/09/2024
Victor Armando Sánchez
37 questions

Question 48

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How can an Admin create one marker layer for several users to display only the account they currently own?

Create an Account Marker Layer, select My Accounts under Filter By Owner
Create an Account Marker Layer, select My Accounts under Filter By Owner
Create an Account Marker Layer for All Accounts, with a Dynamic Label marker
Create an Account Marker Layer for All Accounts, with a Dynamic Label marker
Create an Account Marker Layer, filtered by a Cross Object with Users
Create an Account Marker Layer, filtered by a Cross Object with Users
Create an Account Marker Layer, with a field filter for each User's Owner ID
Create an Account Marker Layer, with a field filter for each User's Owner ID
Suggested answer: A

Explanation:

According to the Salesforce Help article on Filter by Owner in Maps Marker Layer Builder3, filtering by owner or ownership scope allows Maps users to filter Marker layers based on the record ownership model in their Salesforce org.To create one marker layer for several users to display only the accounts they currently own, an admin can create an Account Marker Layer, select My Accounts under Filter By Owner3. This will show all accounts owned by the logged-in user.

asked 23/09/2024
JR Gee
33 questions

Question 49

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The newly created visit plan fails and doesn't populate any visits in the user's calendar. Which three areas could be the cause of the failure?

Filters and Spelling
Filters and Spelling
Customers are not within the driving range of the user
Customers are not within the driving range of the user
There are too many customers assigned to the user
There are too many customers assigned to the user
The end date of the visit plan is in the past
The end date of the visit plan is in the past
Users are part of more than one visit plan and both overlap
Users are part of more than one visit plan and both overlap
Suggested answer: A, B, D

Explanation:

A visit plan can fail to populate any visits in the user's calendar for several reasons. One possible reason is that the filters and spelling are incorrect or inconsistent, which can prevent the visit plan from finding the right customers or accounts. Another possible reason is that the customers are not within the driving range of the user, which can make the visit plan unfeasible or inefficient. A third possible reason is that there are too many customers assigned to the user, which can exceed the capacity or availability of the user. These reasons are explained in theTroubleshoot Visit Plansdocument.

asked 23/09/2024
Mpho Ntshontsi
40 questions

Question 50

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What are two potential reasons why a stop is not associated with a nearby account?

The account record is not geocoded
The account record is not geocoded
The account record is not included in the Marker Layer used to generate stop associations
The account record is not included in the Marker Layer used to generate stop associations
The driver does not have read access to the account in question
The driver does not have read access to the account in question
The driver failed to perform a Check In when onsite at the account
The driver failed to perform a Check In when onsite at the account
Suggested answer: A, B

Explanation:

A stop can fail to associate with a nearby account for two main reasons. One is that the account record is not geocoded, which means that it does not have a valid latitude and longitude value. This can prevent the stop from finding the account on the map. The other reason is that the account record is not included in the Marker Layer used to generate stop associations, which means that it is not part of the data set that the stop is looking for. This can happen if the account does not meet the criteria or filters of the Marker Layer. These reasons are explained in theAssociate Stops with Accountsdocument.

asked 23/09/2024
Gbena Wale
32 questions
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