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Question 196 - Certified Marketing Cloud Account Engagement Specialist discussion

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A prospect believed to be on a drip program did not receive an email. What troubleshooting step could an Administrator take to determine why the prospect did not receive the email?

Choose 3 answers

A.
Check the Profile tab to make sure the prospect has the right drip program profile.
Answers
A.
Check the Profile tab to make sure the prospect has the right drip program profile.
B.
Check the Audits tab to see if the prospect was on the correct lists when the email was sent.
Answers
B.
Check the Audits tab to see if the prospect was on the correct lists when the email was sent.
C.
Check the Lifecycle tab to confirm whether the prospect entered the drip program before the email was sent.
Answers
C.
Check the Lifecycle tab to confirm whether the prospect entered the drip program before the email was sent.
D.
Check the Overview tab to determine whether the prospect is unmailable.
Answers
D.
Check the Overview tab to determine whether the prospect is unmailable.
E.
Check the Lists tab to determine whether the prospect is on the recipient list or any suppression lists.
Answers
E.
Check the Lists tab to determine whether the prospect is on the recipient list or any suppression lists.
Suggested answer: B, D, E

Explanation:

To troubleshoot why a prospect did not receive an email from a drip program, an Administrator should check the following tabs in Marketing Cloud Account Engagement:

TheAuditstab to see if the prospect was on the correct lists when the email was sent. This tab shows the list membership changes and email sends for the prospect.

TheOverviewtab to determine whether the prospect is unmailable. This tab shows the prospect's email status, which could be opt-out, hard bounce, or do not email.

TheListstab to determine whether the prospect is on the recipient list or any suppression lists. This tab shows the lists that the prospect belongs to, including any lists that are used to exclude prospects from receiving emails.

Reference:Marketing Cloud Account Engagement Audits Tab,Marketing Cloud Account Engagement Email Statuses,Marketing Cloud Account Engagement Lists

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asked 23/09/2024
Nelson Mira
44 questions
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