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Question 241 - Certified Marketing Cloud Account Engagement Specialist discussion

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What causes a sync from Salesforce to Marketing Cloud Account Engagement?

A.
Updating a formula field in Salesforce
Answers
A.
Updating a formula field in Salesforce
B.
Updating a field on a Contact record that does not have an email address
Answers
B.
Updating a field on a Contact record that does not have an email address
C.
Opening a one to one email
Answers
C.
Opening a one to one email
D.
Making field changes to a Lead or Contact record
Answers
D.
Making field changes to a Lead or Contact record
Suggested answer: D

Explanation:

The main cause of a sync from Salesforce to Account Engagement is making field changes to a Lead or Contact record (D). This will trigger a sync of the updated fields to the corresponding prospect record in Account Engagement. Updating a formula field in Salesforce (A) will not cause a sync, as formula fields are not supported by Account Engagement. Updating a field on a Contact record that does not have an email address (B) will not cause a sync, as email address is a required field for syncing. Opening a one to one email will not cause a sync, as it is not a field change event.

Reference:What Causes a Prospect to Sync from Salesforce to Account Engagement?

asked 23/09/2024
Jordi Nogués
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