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Question 201 - PK0-005 discussion

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Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

A.
Compromising
Answers
A.
Compromising
B.
Forcing
Answers
B.
Forcing
C.
Smoothing
Answers
C.
Smoothing
D.
Collaborating
Answers
D.
Collaborating
Suggested answer: C

Explanation:

This is a technique that involves acknowledging both sides of an argument, finding common ground, and suggesting a compromise that satisfies both parties.Reference= CompTIA Project+ Study Guide1, Chapter 12: Conflict Resolution Techniques

According to the CompTIA Project+ Study Guide1, conflict resolution is the process of managing and resolving disagreements or disputes among project team members or stakeholders. Conflict resolution techniques are the methods or strategies that the project manager can use to facilitate constructive communication and collaboration among the parties involved in a conflict situation.

asked 02/10/2024
Piotr Jakubowski
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