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Question 88 - PK0-005 discussion

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Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

A.
Compromising
Answers
A.
Compromising
B.
Forcing
Answers
B.
Forcing
C.
Smoothing
Answers
C.
Smoothing
D.
Collaborating
Answers
D.
Collaborating
Suggested answer: C

Explanation:

Smoothing is a conflict resolution technique that involves minimizing or ignoring the differences between the parties and focusing on the common interests or goals1.It is often used when the conflict is not very important or when there is a need to maintain harmony and relationships2. By using smoothing, the project manager can reduce the tension and stress caused by the disagreement and encourage the team members to cooperate and work together.Smoothing is different from compromising, which involves finding a middle ground or a trade-off that partially satisfies both parties; forcing, which involves imposing one's own solution or decision on the other party; and collaborating, which involves finding a win-win solution that fully satisfies both parties3.Reference=CompTIA Project+ PK0-005 Certification Study Guide, Chapter 10: Executing Projects Part 1, page 297;A Quick Guide to Resource Smoothing: Definition, Benefits, and Process, Conflict Resolution Techniques section;Resource Smoothing: How To Use In Project Management | Hive, Smoothing section.

asked 02/10/2024
Sasa Korlat
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