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Question 228 - PK0-005 discussion

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Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

A.
Compromising
Answers
A.
Compromising
B.
Forcing
Answers
B.
Forcing
C.
Smoothing
Answers
C.
Smoothing
D.
Collaborating
Answers
D.
Collaborating
Suggested answer: C

Explanation:

Smoothing is a conflict resolution technique where the project manager emphasizes areas of agreement and downplays the areas of difference. By focusing on common ground and minimizing the importance of the conflicting points, the project manager aims to reduce the tension and encourage cooperation among team members. This approach is often used for minor disagreements where maintaining harmony is more important than resolving the conflict itself.


asked 02/10/2024
Gaston Cruz
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