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A business analyst (BA) conducts a business rules analysis exercise to identify the organizational rules constraining the project. In addition to existing regulations and contracts, what else does the BA check?

A.
Backlogs
A.
Backlogs
Answers
B.
Permissions matrix
B.
Permissions matrix
Answers
C.
Policies
C.
Policies
Answers
D.
Business case
D.
Business case
Answers
Suggested answer: C

After determining that the enterprise culture was the driving force behind recent solution change decisions, a business analyst (BA) has decided to conduct an enterprise-wide cultural assessment. What information can the BA expect to learn from the results?

A.
Whether the stakeholders view the solution as something beneficial
A.
Whether the stakeholders view the solution as something beneficial
Answers
B.
Whether there will be an organizational impact as a result of the change.
B.
Whether there will be an organizational impact as a result of the change.
Answers
C.
That changes to the enterprise culture will better drive its actions
C.
That changes to the enterprise culture will better drive its actions
Answers
D.
That internal dependencies limit the performance of the entire solution
D.
That internal dependencies limit the performance of the entire solution
Answers
Suggested answer: B

In a requirements management effort, the business analyst (BA) has reviewed all the requirements and has completed assessing the various impacts of changes to some of the requirements. The BA is planning to share the impact of the changes to all the stakeholders and obtain a consensus in resolution of some of the changes. Which technique will help the BA obtain a resolution on the impact of the requirement changes?

A.
Focus groups
A.
Focus groups
Answers
B.
Workshops
B.
Workshops
Answers
C.
Interviews
C.
Interviews
Answers
D.
Surveys
D.
Surveys
Answers
Suggested answer: A

A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

A.
Business case
A.
Business case
Answers
B.
Decision modelling
B.
Decision modelling
Answers
C.
Financial analysis
C.
Financial analysis
Answers
D.
Balanced scorecard
D.
Balanced scorecard
Answers
Suggested answer: D

Explanation:

Reference: https://vancouver.iiba.org/sites/vancouver/files/archive/Media/Downloads/CBAP-CCBA%20Study%20Group%202017/Session%205_Chapter%206-strategy-analysis.pdf (68)

Company A has been engaged to provide solution software to Company B as part of a combined service offering to CompanyC. This initiative requires a sub-project for Companies A and B to learn Company C's statutory requirements, a sub-project for Company A to write custom functionality for the solution, and a sub-project for Company B to develop infrastructure and support for the solution as well as the main project of implementation and cutover from Company C's current data processing solution to the service from CompanyB. How does the business analyst (BA) assign requirements to the various solution components to ensure all objectives are met?

A.
Define Solution Approaches
A.
Define Solution Approaches
Answers
B.
Identify Improvement Opportunities
B.
Identify Improvement Opportunities
Answers
C.
Allocate Requirements
C.
Allocate Requirements
Answers
D.
Describe Design Options
D.
Describe Design Options
Answers
Suggested answer: B

A utility company found that its current billing system charges customers for their usage, but does so incorrectly when the system estimates reads on meters rather than performs actual reads. Company stakeholders would like to improve this aspect of the system but are hesitant to make changes because they are otherwise pleased with the system. A business analyst (BA) has completed a current state diagram and would like to start discussions on what the future state may look like. What information can the BA determine by having a current state diagram?

A.
The strengths and weaknesses of the current system
A.
The strengths and weaknesses of the current system
Answers
B.
The cost/benefit measures for the new system
B.
The cost/benefit measures for the new system
Answers
C.
The change management plan for implementation
C.
The change management plan for implementation
Answers
D.
The needs for the future state solution
D.
The needs for the future state solution
Answers
Suggested answer: D

Explanation:

Reference: https://vancouver.iiba.org/sites/vancouver/files/archive/Media/Downloads/CBAP-CCBA%20Study%20Group%202017/Session%205_Chapter%206-strategy-analysis.pdf (10)

A business analyst (BA) finds that the solution service level agreement (SLA) cannot be met in one out of five identified scenarios, as there is a dependency on a requirement which is a part of a future release. How should the BA approach the solution limitation?

A.
Modify the SLA
A.
Modify the SLA
Answers
B.
Change the business process
B.
Change the business process
Answers
C.
Increase the scope and include the dependent requirement
C.
Increase the scope and include the dependent requirement
Answers
D.
Assess the impact on the business operations
D.
Assess the impact on the business operations
Answers
Suggested answer: C

When determining the success criteria for an initiative, a business analyst (BA) engages end users in order to understand what they would define as an effective solution. What two types of data will the end users need to perform the evaluation?

A.
Risk and value
A.
Risk and value
Answers
B.
Assessment and performance
B.
Assessment and performance
Answers
C.
Quantitative and qualitative
C.
Quantitative and qualitative
Answers
D.
Impact and dependencies
D.
Impact and dependencies
Answers
Suggested answer: C

A business analyst (BA) is eliciting requirements to automate existing manual processes for fulfilling end users service requests. There is pressure from management to automate the process quickly using a commercial off-the-shelf (COTS) tool. The COTS solution has various modules including one for service request automation that has yet to be implemented in the organization. What is the BA's first step?

A.
Implement the COTS tool's modules
A.
Implement the COTS tool's modules
Answers
B.
Create a change strategy
B.
Create a change strategy
Answers
C.
Perform a gap analysis to understand missing capabilities
C.
Perform a gap analysis to understand missing capabilities
Answers
D.
Modify the COTS tools to fit the existing process
D.
Modify the COTS tools to fit the existing process
Answers
Suggested answer: B

A business analyst (BA) has recently completed a comprehensive stakeholder analysis. Next, the BA would like to consider ways in which to ensure that the stakeholders remain engaged throughout the change strategy. Some of the considerations include timing and frequency, location, available tools, delivery methods, and the stakeholders' preferences. In which of the following plans would the BA document these considerations?

A.
Communications Management Plan
A.
Communications Management Plan
Answers
B.
Business Analysis Plan
B.
Business Analysis Plan
Answers
C.
Stakeholder Analysis Plan
C.
Stakeholder Analysis Plan
Answers
D.
Stakeholder Collaboration Plan
D.
Stakeholder Collaboration Plan
Answers
Suggested answer: D

Explanation:

Ensuring effective collaboration with stakeholders is essential for maintaining their engagement in business analysis activities. Collaboration can be a spontaneous event. However, much collaboration is deliberate and planned, with specific activities and outcomes determined ahead of time during planning activities.

The business analyst may plan different collaboration approaches for internal and external stakeholders, and approaches may differ by business analysis activity.

The objective is to select the approaches that work best to meet the needs of each stakeholder group and ensure their interest and involvement is maintained across the initiative. Some considerations when planning collaboration include:

timing and frequency of collaboration,

location,

available tools such as wikis and online communities,

delivery method such as in-person or virtual, and

preferences of the stakeholders.

Planning considerations can be documented in the form of a stakeholder collaboration plan. As factors change, plans can be revisited, and adjustments and adaptations can be made to ensure ongoing engagement of stakeholders.

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