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ServiceNow CIS-EM Practice Test - Questions Answers, Page 8

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A support agent resolves an incident associated with an alert. What is the best method to close the alert?

A.
Set the evt_mgmt.incident_closes_alert
A.
Set the evt_mgmt.incident_closes_alert
Answers
B.
Set the evt_mgmt.alert_closes_incident
B.
Set the evt_mgmt.alert_closes_incident
Answers
C.
Switch over to the alert form and close the alert manually
C.
Switch over to the alert form and close the alert manually
Answers
D.
Create a business rule on the alert table to match the associated Incident with its respective alert
D.
Create a business rule on the alert table to match the associated Incident with its respective alert
Answers
E.
Create a business rule on the incident table
E.
Create a business rule on the incident table
Answers
Suggested answer: A

A Service is not viewable in Operator Workspace. What could be the issue?

A.
The service is a manual service
A.
The service is a manual service
Answers
B.
The service is not set to operational
B.
The service is not set to operational
Answers
C.
The service was created through Service Mapping
C.
The service was created through Service Mapping
Answers
D.
The service is a technical service
D.
The service is a technical service
Answers
Suggested answer: B

What ServiceNow feature is an aid to rapid implementation of your Event Management and Operational Intelligence features?

A.
Deployment wizard
A.
Deployment wizard
Answers
B.
Step-by-step guide
B.
Step-by-step guide
Answers
C.
Checklist application
C.
Checklist application
Answers
D.
Guided setup
D.
Guided setup
Answers
Suggested answer: C

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

A.
Service level data model
A.
Service level data model
Answers
B.
Business service data model
B.
Business service data model
Answers
C.
Application service data model
C.
Application service data model
Answers
D.
Common service data model
D.
Common service data model
Answers
Suggested answer: C

A monitoring tool notification of a notable occurrence is known as what?

A.
An alarm
A.
An alarm
Answers
B.
An alert
B.
An alert
Answers
C.
An incident
C.
An incident
Answers
D.
A notice
D.
A notice
Answers
E.
An event
E.
An event
Answers
F.
A metric
F.
A metric
Answers
Suggested answer: C

Which is the best option to reduce latency issues when receiving events?

A.
Verify bucket field in em_event table > 0
A.
Verify bucket field in em_event table > 0
Answers
B.
Verify event_processor_job_count = 2
B.
Verify event_processor_job_count = 2
Answers
C.
Verify event_processor_job_count = 0
C.
Verify event_processor_job_count = 0
Answers
D.
Verify event_processor_enable_multi_node = 2
D.
Verify event_processor_enable_multi_node = 2
Answers
Suggested answer: D

The default polling time to collect events from an event source is:

A.
5 seconds
A.
5 seconds
Answers
B.
30 seconds
B.
30 seconds
Answers
C.
60 seconds
C.
60 seconds
Answers
D.
120 seconds
D.
120 seconds
Answers
Suggested answer: D

Which two methods can be used to improve the processing of events in large network environments? (Choose two.)

A.
Enable multi-node processing
A.
Enable multi-node processing
Answers
B.
Increase the source polling interval
B.
Increase the source polling interval
Answers
C.
Ensure the bucket value in the event table is greater than 0
C.
Ensure the bucket value in the event table is greater than 0
Answers
D.
Increase the number of scheduled jobs processing events
D.
Increase the number of scheduled jobs processing events
Answers
Suggested answer: A, C

The Event Management operator workspace can display all of the following except?

A.
Alert groups
A.
Alert groups
Answers
B.
Manual application services
B.
Manual application services
Answers
C.
Discovered application services from Service Mapping
C.
Discovered application services from Service Mapping
Answers
D.
Correlation groups
D.
Correlation groups
Answers
E.
Technical services
E.
Technical services
Answers
Suggested answer: B

Within an event rule, how would you parse a nodename out of your raw event data?

A.
JavaScript
A.
JavaScript
Answers
B.
Groovy script
B.
Groovy script
Answers
C.
PowerShell script
C.
PowerShell script
Answers
D.
Regex statement
D.
Regex statement
Answers
Suggested answer: A
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