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ServiceNow CIS-HAM Practice Test - Questions Answers, Page 18

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A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
For advanced risk assessment, risk response can be handled in the following ways: (Choose two.)
A blind inventory audit is typically initiated via which interface?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Delegated Developers are granted access only to what in which they are working?
Normalization status is the level of normalization match based on what characteristics? (Choose three.)
Assets can be moved between stockrooms by using:
When running an asset audit, you receive the result of 10 'Scanned and expected' assets. What does this mean?
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?

Question 171

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What core sets of data are required for effective IT asset management?

Choose 4 answers

A.
Manufacturers
A.
Manufacturers
Answers
B.
Locations
B.
Locations
Answers
C.
Projects
C.
Projects
Answers
D.
Users
D.
Users
Answers
E.
Models
E.
Models
Answers
F.
Relationships
F.
Relationships
Answers
Suggested answer: A, B, D, E

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:

* Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.

* Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.

* Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.

* Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.

Question 172

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During an audit, when is the Scanned Assets related list updated in the asset audit form?

A.
When the nightly scheduled job runs
A.
When the nightly scheduled job runs
Answers
B.
Each time scans are submitted from the app
B.
Each time scans are submitted from the app
Answers
C.
Every time an item is scanned from the app
C.
Every time an item is scanned from the app
Answers
D.
Every 15 minutes
D.
Every 15 minutes
Answers
E.
Every hour
E.
Every hour
Answers
Suggested answer: B

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the Scanned Assets related list displays the assets that have been scanned using the ServiceNow Agent mobile app during an audit. The Scanned Assets related list is updated each time scans are submitted from the app, which can be done manually or automatically based on the app settings

Question 173

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When a hardware asset is retired, what happens to any existing software allocations on that asset?

A.
The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().
A.
The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().
Answers
B.
The software allocations are removed from the asset, but not returned to inventory.
B.
The software allocations are removed from the asset, but not returned to inventory.
Answers
C.
The software allocations are automatically returned back into inventory.
C.
The software allocations are automatically returned back into inventory.
Answers
D.
The software allocations remain with the hardware asset and need to be reclaimed manually.
D.
The software allocations remain with the hardware asset and need to be reclaimed manually.
Answers
Suggested answer: A

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:

* Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.

* Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.

* Remove: The software allocations are removed from the asset, but not returned to inventory.

Question 174

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What is a requirement for sourcing a request from the requester's local stockroom?

A.
The requested stock must be available in the local stockroom
A.
The requested stock must be available in the local stockroom
Answers
B.
The requested stock must be in transit from a vendor
B.
The requested stock must be in transit from a vendor
Answers
C.
The requested stock must be in transit from a remote stockroom
C.
The requested stock must be in transit from a remote stockroom
Answers
D.
The requested stock must be available via transfer order from a remote stockroom
D.
The requested stock must be available via transfer order from a remote stockroom
Answers
Suggested answer: A

Question 175

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What field must an agent complete when resolving an Incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

A.
Asset-CI Task Action
A.
Asset-CI Task Action
Answers
B.
Asset Task Action
B.
Asset Task Action
Answers
C.
Asset Action
C.
Asset Action
Answers
D.
Asset and CI Action
D.
Asset and CI Action
Answers
Suggested answer: A

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the Asset-CI Task Action field is a choice list that allows the agent to select an action to perform on the asset and CI records related to the Incident. The possible actions are:

* No action: No changes are made to the asset and CI records.

* Retire: The asset and CI records are set to the Retired state.

* Dispose: The asset and CI records are set to the Disposed state.

* Repair: The asset and CI records are set to the Repair in Progress state.

* Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.

* Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement.

Question 176

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What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

A.
Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
A.
Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
Answers
B.
Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
B.
Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
Answers
C.
Unrecognized data doesn't get sent to the ServiceNow Content Service
C.
Unrecognized data doesn't get sent to the ServiceNow Content Service
Answers
D.
Customer doesn't receive Content Library updates
D.
Customer doesn't receive Content Library updates
Answers
Suggested answer: C

Explanation:


Question 177

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When selected on the model category form, what feature prevents the automatic creation of an asset?

A.
Enforce Asset Creation
A.
Enforce Asset Creation
Answers
B.
Enforce Asset Verification
B.
Enforce Asset Verification
Answers
C.
Enforce Asset Validation
C.
Enforce Asset Validation
Answers
D.
Enforce CI Validation
D.
Enforce CI Validation
Answers
E.
Enforce CI Verification
E.
Enforce CI Verification
Answers
Suggested answer: E

Question 178

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What role is required to use the Hardware Model Normalization Overview dashboard?

A.
ham_normalization
A.
ham_normalization
Answers
B.
ham_user
B.
ham_user
Answers
C.
ham_admin
C.
ham_admin
Answers
D.
asset_manager
D.
asset_manager
Answers
E.
asset
E.
asset
Answers
Suggested answer: E

Question 179

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When designing steps with operations requiring variables, it is best practice to do what?

A.
hard core variables
A.
hard core variables
Answers
B.
always use scalar variables
B.
always use scalar variables
Answers
C.
query targets for variables Most Voted
C.
query targets for variables Most Voted
Answers
D.
design for a static environment
D.
design for a static environment
Answers
Suggested answer: C

Question 180

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Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and disposal orders?

A.
Hardware asset overview
A.
Hardware asset overview
Answers
B.
Inventory
B.
Inventory
Answers
C.
Asset estate
C.
Asset estate
Answers
D.
Procurement
D.
Procurement
Answers
E.
Asset operations
E.
Asset operations
Answers
Suggested answer: E
Total 184 questions
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