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Six Sigma ICBB Practice Test - Questions Answers, Page 16

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When variation is removed from the output of a process then the process customer can have more confidence in the experience that results from the process.

A.
True
A.
True
Answers
B.
False
B.
False
Answers
Suggested answer: A

The distance between the Mean of a data set and the Point of Inflection on a Normal curve is called the _______________.

A.
Curve Spread
A.
Curve Spread
Answers
B.
Standard Deviation
B.
Standard Deviation
Answers
C.
Numerical Average
C.
Numerical Average
Answers
D.
Data Breadth
D.
Data Breadth
Answers
Suggested answer: B

One of the foundations of Lean Six Sigma is the concept that the output of a process (Y) is influenced by the process inputs (X's) and is commonly shown as which formula?

A.
Y = Z(X2)
A.
Y = Z(X2)
Answers
B.
Y = f(X3)
B.
Y = f(X3)
Answers
C.
Y = f(Xn)
C.
Y = f(Xn)
Answers
D.
Y = g(X+ 1.5)
D.
Y = g(X+ 1.5)
Answers
Suggested answer: C

When we gather information for the Voice of the Business we are primarily interested in information concerning the _____________ of the business.

A.
Advertising budget
A.
Advertising budget
Answers
B.
Market share
B.
Market share
Answers
C.
Profitability
C.
Profitability
Answers
D.
Ownership
D.
Ownership
Answers
Suggested answer: C

When a Belt creates a Process Map she will use a __________________ to depict a decision point requiring a Yes or No decision.

A.
Circle
A.
Circle
Answers
B.
Square
B.
Square
Answers
C.
Diamond
C.
Diamond
Answers
D.
Rectangle
D.
Rectangle
Answers
Suggested answer: C

A Belt has determined that the inventory of repair parts at a rework station can be reduced by 45%. According to Cost of Poor Quality (COPQ) definitions inventory reduction would be considered _______________.

A.
Soft Savings
A.
Soft Savings
Answers
B.
COPQ efficiency
B.
COPQ efficiency
Answers
C.
Median Savings
C.
Median Savings
Answers
D.
Hard Savings
D.
Hard Savings
Answers
Suggested answer: D

Customers make their decisions based on Features, Integrity (of the seller) Delivery and ___________?

A.
Color
A.
Color
Answers
B.
Expense
B.
Expense
Answers
C.
Season
C.
Season
Answers
D.
None
D.
None
Answers
Suggested answer: B

The Hardware Store ordered ten lawn mower from the manufacturer and just before shipping the manufacturer found one to have a motor that wouldn't start. For the manufacturer this would be categorized as what type of cost?

A.
Internal Failure Costs
A.
Internal Failure Costs
Answers
B.
External Failure Costs
B.
External Failure Costs
Answers
C.
Prevention Costs
C.
Prevention Costs
Answers
D.
Appraisal Costs
D.
Appraisal Costs
Answers
Suggested answer: A

Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. All these items are Hidden Cost except __________________.

A.
Lost Customer Loyalty
A.
Lost Customer Loyalty
Answers
B.
Returns
B.
Returns
Answers
C.
Time Value of Money
C.
Time Value of Money
Answers
D.
Late Delivery
D.
Late Delivery
Answers
Suggested answer: B

Which of these are examples of business metrics or Key Performance Indicators commonly referred to as KPI's?

A.
Cycle Time
A.
Cycle Time
Answers
B.
Defects
B.
Defects
Answers
C.
No. of Units Reworked
C.
No. of Units Reworked
Answers
D.
Labor Hours
D.
Labor Hours
Answers
E.
All of these answers are correct
E.
All of these answers are correct
Answers
Suggested answer: E
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