A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met.What should the project manager do?

Refer to the requirements traceability matrix and analyze the requirement

Discuss and agree with the customer to implement the missing requirement

Refer to the requirements traceability matrix and analyze the requirement

Consult the scope management plan with the customer to understand the gap

Analyze the benefits management plan and implement the needed change

A project manager is evaluating a project and realizes that its earned value (EV) shows the cost spent is higher than the value delivered. The project manager then discovers that the team has been adding small features that are not part of the requirements.What should the project manager do?

Ask the team to focus on and deliver only the agreed-upon features

Request additional budget because additional features are being added

Ask the product owner to add the additional features to the requirements

Encourage the team to continue, as this will eventually help the customer

Ask the team to focus on and deliver only the agreed-upon features

A new law was published about zoning permits for telecom towers. This may cause cost and schedule overruns for the new network rollout.What should the project manager do?

Assess and prioritize the impact of the new law on the project plan

Meet the sponsor to ask for additional time and budget increase

Minimize the scope to catch the cost and schedule baseline

Update the project plan because the law is an obligation for the project

Assess and prioritize the impact of the new law on the project plan

A controller proposed a budget reduction for projects because the majority of implemented solutions resulted in little returns on investment (ROI) or operational improvements. The project manager objected and presented project assets showing all solutions having been demonstrated, accepted, and delivered within the relevant framework constraints. The project manager suggested that the issues may stem from the project evaluation and selection processes.What was the project manager demonstrating?

Cause-and-effect identification in root cause analysis toward achieving project value

Multiple stages of development that members may go through toward working formations

Cause-and-effect identification in root cause analysis toward achieving project value

Strategic negotiation techniques in determining budget priorities in future sessions

Risk management in addressing impediments, obstacles, and blockers to project success

An agile team has been struggling to keep up with the planned pace, which is frequently resulting in sprint failures.What should the project manager do to help avoid this situation in the future?

Review the velocity of the team over the last several sprints and adjust the plan accordingly.

Switch to a Kanban approach, implementing features on a first-come, first-serve basis, fostering a sustainable pace.

Replace junior team members with more experienced ones, and negotiate the project scope to compensate for the budget gap.

Ask the project sponsor to approve overtime to compensate for the lack of performance while adjusting the plan.

Review the velocity of the team over the last several sprints and adjust the plan accordingly.

A project manager is managing a complex research project with a high level of uncertainty. A request is made to implement a mechanism to measure the quality of the deliverables.Using a hybrid approach, what techniques can be used to achieve this goal?

Time-boxed iterations and standup review meetings.

Scrum master reviews and the quality Kanban method.

Daily Scrum and product owner quality assessments.

Paired work and the customer role method.

Time-boxed iterations and standup review meetings.

The project team follows a hybrid framework for its delivery. During the execution of a project, the team learns of a new compliance requirement that has to be delivered before any other requirements.How should the project manager address this situation?

Collaborate with the compliance team member to review and prioritize the requirement's delivery.

Add the new compliance requirement to the backlog as the technical team does not have any capacity.

Include the compliance lead in the stakeholders list and wait for the next status meeting.

Ask the team to include the compliance requirement in the current sprint and deliver it.

A new project manager learns the work assigned to the team has already been decomposed to its lowest level. The project manager reviews the work and feels some additional, useful information is missing.What should the project manager review?

The requirements traceability matrix

The project charter and scope statement

The business requirement documents (BRD)

The programming activities of a project were planned to last 35 days per module, but the programming of the first module has taken 45 days.What should the project manager do?

Evaluate the situation and identify ways to compress the schedule without impacting baselines.

Ask the team to work overtime to complete the deliverable on time.

Submit a change request to the project sponsor to change the schedule.

Check the scope to verify if there is scope creep and get the project on schedule.

The marketing team is transitioning to using hybrid approaches for their projects. The marketing director is not knowledgeable about hybrid methodologies, and the project manager needs the director's support as the marketing director is a key stakeholder.What should the project manager do to obtain the support?

Mentor the marketing director on hybrid approaches.

Train the marketing team and keep the director informed.

Mentor the marketing director on hybrid approaches.

Ask the marketing team members to coach the director.

Ask the marketing director to participate in daily meetings.

A project manager is appointed to simultaneously deploy a new solution to branches located in different countries. Deployment teams in each country will integrate and deploy the solution. The project manager discovers that the deployment teams each encounter similar issues. However, each team addresses the issues separately.What should the project manager do to help ensure more collaboration between the teams?

Organize regular meetings with all of the deployment teams to share issues and solutions.

Ask the project sponsor to appoint new managers for the deployment teams.

Propose that some of the teams delay deployments in their countries.

Ask each deployment team to provide a very detailed schedule and action plan.

Organize regular meetings with all of the deployment teams to share issues and solutions.

A company has a lot of experience with predictive projects. The project management office (PMO) has been trying to implement iterative tools within the project management framework, and the project manager has been asked to use these tools in their current project. After the successful implementation of the iterative tools, the PMO asks the project manager to determine the benefits these tools brought to the project.What should the project manager do?

Conduct reviews with stakeholders to discuss the potential benefits the approach may have to the project.

Determine the data to be monitored during the project as well as the expected performance and targets.

Update the communications management plan to consider performance review meetings with the project stakeholders.

Prepare and submit a status report to the steering committee to update performance monitoring.

Conduct reviews with stakeholders to discuss the potential benefits the approach may have to the project.

A project manager receives a voicemail from a business analyst on the project team. The business analyst indicates that an internal stakeholder is upset that they were not included before the project began. The stakeholder is asking for an addition to the requirements traceability matrix.What should the project manager do to improve the stakeholder relationship?

Update the stakeholder engagement plan to ensure the stakeholder is included in the project stakeholder list.

Consult the project scope document to make sure the addition is in scope.

Engage the stakeholder to solicit more information before responding to the request.

Initiate a project change request so the change control board (CCB) can decide if it is in scope.

Development team members are located in three different time zones. It is difficult to find a suitable time to hold the daily standup for all team members.What should the project manager do?

Require all team members to join the daily standup regardless of the meeting time.

Give up the daily standup and replace it with a daily report.

Let the team members decide themselves if they want to join the meeting.

Encourage frequent, small team meetings with two or three team members.

Require all team members to join the daily standup regardless of the meeting time.

During the course of a project, a junior team member approaches the project manager for some direction and advice on risk mitigation.How should the project manager respond?

Offer guidance and follow up with some developmental activity for the junior team member.

Refer the junior team member to the senior team member who develops the risk mitigation strategy.

Inform the junior team member that risk mitigation is not part of their work.

Tell the junior team member that the information is available in lessons learned.

A company is implementing a new system. The project manager has identified that it is best to complete this project using a mix of Scrum and Kanban methodologies. The product owner is confused as to how to start delivering the functionalities required.How should the project manager assist the product owner?

Coach the product owner on how to create a product backlog.

Discuss the product owner's responsibilities within the project team.

Encourage the team to subdivide the project tasks.

Create a work breakdown structure (WBS) and explain the deliverables to the product owner.

An agile project is in its eighth iteration out of 16. After the last iteration review, the team members receive feedback from the security department about regulations with which the project must comply.Which two actions should the project manager take? (Choose two.)

Ask the security department for details about regulations.

Ask the team members to analyze the impact of including this regulation.

Ask the product owner to include the requirements in the product backlog.

Ask the security department for details about regulations.

Ask the stakeholders about the priority of this regulation.

Ask the team members to include the requirements in the next iteration.

Ask the team members to analyze the impact of including this regulation.

An agile leader is working on a complex project that is entering the final phase where solutions from different vendors are being integrated. This is the most critical delivery stage for the project How should the agile leader ensure successful delivery?

Ensure participation from all team members

Ask the client to attend all daily calls.

Ensure cross-departmental teams are colocated

Request additional project resources

A project team with a tight schedule has succeeded in maintaining a schedule performance index (SPI) of the through regular daily standups and overtime, when required. After a few months the project manager notices that some of the team members' performance has decreased but mat the overall project team performance is still ahead of schedule by a few days.What should the project manager do first to maintain the project team's performance level?

Provide routine mentoring and coaching to the team members to identify any demotivating issues

Initiate a performance-based bonus for the team members to provide them with a monetary incentive

Remind the team frequently that the project must be delivered on time and within budget

Invite the team to a team-building event to alleviate their stress while strengthening teamwork

Provide routine mentoring and coaching to the team members to identify any demotivating issues

A sponsor and project manager found out that a vendor in a different time zone has delayed the delivery of its products and needs close supervision until the project gets back on track. The only option is to relocate three key members of the project team to spend 6 months abroad. What should the project manager do next?

Communicate individually with the affected team members to negotiate the decision and confirm their willingness to relocate

Communicate to the whole team the decision to relocate team members abroad and the implications of doing so in the next project status meeting

Communicate individually with the affected team members to negotiate the decision and confirm their willingness to relocate

Communicate the decision to the human resources (HR) department so they can direct the project team members to be sent abroad

Communicate to the affected team members' manager and schedule a meeting to discuss the details of this assignment

A project manager is using a hybrid approach to comply with a regulatory requirement. The planning and closing phases will use a predictive approach, and the execution phase will use an iterative approach. During the second sprint review, the project sponsor requested a change in priority tor some of the product backlog items.What should the project manager do as a servant leader?

Support the product owners decision to change the priority of the product backlog items

Ask the sponsor to submit a change request to the change control board (CCB)

Support the product owners decision to change the priority of the product backlog items

Accept the request and include the product backlog items in the next sprint

Review the impact of the change on the schedule management plan baseline

A project manager has been working with the same group of stakeholders for 3 years using a predictive approach. The stakeholders have invested in many projects and are familiar with the approach. Recently the organization has strongly encouraged all project managers to adopt an agile approach. This was announced 2 weeks before the project manager planned to kick off a large complex project with the same group of stakeholders.What should the project manager do?

Share and discuss the pros and cons of adopting agile with the stakeholders and choose the approach they prefer for the new project

Use the agile approach in the new project and schedule agile training for those stakeholders who are new to this approach

Continue to use the predictive approach in the new project since it is the approach the stakeholders are familiar with using

Share the pros and cons of adopting an agile approach for the new project only with the team and ask them to decide which approach to use

Share and discuss the pros and cons of adopting agile with the stakeholders and choose the approach they prefer for the new project

A project sponsor wants to develop software that would have 30 features and would be used in 10 different countries. The team feels overwhelmed with the amount of work to be done. What should the project manager do?

Support the team to find and execute the minimum viable product (MVP)

Encourage and motivate the team with project incentives

Subdivide the team to handle different aspects of the project

Support the team to find and execute the minimum viable product (MVP)

Organize project execution to satisfy the project sponsor s request

A project manager primarily works on implementation projects Depending on the deliverable, the project manager is able to estimate the time line based on previous projects. The project manager now receives a project that is different from the previous implementation projects.What should the project manager do next?

Ask the project management office (PMO) by when the project can be completed and use that date as the project time line

Refer to the previous protect they worked on and base the estimate on that

Use expert judgment to estimate the schedule and then adjust the schedule as the project progresses

Ask the project management office (PMO) by when the project can be completed and use that date as the project time line

Break down the project into smaller tasks and estimate the durations of the activities

A project manager was replaced in the early phases of a new project. The new project manager discovers that the business team is not supporting the project.After discussing these concerns with the team, it is determined that the project does not have the full support of senior management.What should the new project manager do next?

Study the stakeholder analysis to understand which stakeholder holds the most influence and seek their assistance.

Request the business team to clearly define their issues with the project work completed to date.

Send out a status report describing the situation to the stakeholders and request general assistance.

Study the stakeholder analysis to understand which stakeholder holds the most influence and seek their assistance.

Ask senior management to be more involved with the project and to provide their full support.

A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours. The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.What should the project lead have done initially to avoid this situation?

Involved operations stakeholders during planning

Reviewed the project management plan

Increased support hours for the hours of operation

Created a detailed operations manual

A project team is transitioning from a predictive to an agile approach. The project manager is trying to minimize the support issues that the product has had in production. One particular pain point is the transition to operations, where the issues usually arise.What should the project manager do to improve this scenario?

Engage the operation teams in the retrospectives and demo sessions and incorporate their feedback on project activities

Increase the focus on backlog items that cover support requirements, as well as product manuals and operation guides

Foster stakeholder participation by engaging them early on the backlog discussions

Ask the support/operation team to participate in the daily standup meetings to contribute to the project's progress

After signing an agreement with a vendor, the project manager notices that the vendor is continuously asking for changes on the procurement statement of work (SOW). These changes would improve the project outcome.What should the project manager do next?

Assess the situation as an opportunity for improvement and perform a risk analysis.

Consult the list of selected vendors for the bid and evaluate a possible change of vendor.

Revise the procurement control process to avoid undesired changes that might affect the schedule.

Assess the situation as an opportunity for improvement and perform a risk analysis.

Conduct an audit on the procurement process and inform the vendor about the audit's observations.

A project manager is performing earned value management (EVM) for a cross-country pipeline project. The project manager has determined the ratio of earned value (EV) to actual cost (AC) for the project and has found the calculated result to be 0.9024.What does this value mean for the project?

The project has started exceeding the planned cost

The project is earning less value than was planned

The project has started exceeding the planned cost

The project has earned more value than planned

The project is close to exceeding the planned cost

A customer complains that the user stories released so far contain too much jargon and do not reflect the expectations of the product.What should the project manager do next?

Engage with the customer and rewrite all the stories

Rewrite the stories to include the technical vision of the product

Ask the senior developer to rewrite all the stories

Engage with the customer and rewrite all the stories

Request approval from the company director to conduct training for the team

An unforeseen event has shut down public works projects for 4 weeks. Activities on the critical path will fall behind based on the project schedule.What should the project manager do?

Review the project management plan to see the impact of the possible delay.

Add 4 additional weeks to the schedule and request additional resources.

Ask the sponsor to obtain a special work permit to continue work.

Crash the resource management plan to keep the schedule on track.

Review the project management plan to see the impact of the possible delay.

During a regular project progress meeting, the CEO informed the project manager that a major stakeholder has been unaware of recent developments on the project. The project manager is sure that the stakeholder was duly identified and classified in the stakeholder register.Which project document should the project manager review in order to determine the reason for this issue?

Stakeholder engagement assessment matrix

Requirements traceability matrix

Stakeholder engagement assessment matrix

A healthcare organization hired a new compliance specialist to ensure that the healthcare compliance needs are met. The feedback about the new compliance specialist from the team was average.What should the project manager do to help the new compliance specialist improve?

Coordinate a one-to-one meeting with the specialist to assess the situation

Escalate this situation to the manager of the area for a possible solution

Provide time for the specialist to adjust to the pace of the project

Contact the human resources (HR) manager about the team's feedback

A company has selected a cross-functional team to develop an innovative digital product to drive the digital transformation project for the business.What should the project manager do to ensure business value is delivered early?

Break down the deliverables into sprints and deliver value incrementally

Create robust incentives to the team members to encourage speedy delivery

Create a detailed project plan and escalate delays to the functional managers

Break down the deliverables into sprints and deliver value incrementally

Fast track the project and monitor tasks closely to ensure timely delivery

A project manager is leading a project in which the product requirements have not been fully met due to several uncertainties about customer acceptance. What should the project manager do?

Ask team members to research and collect data about the best features offered by similar products in the market.

Gather a reduced number of approved requirements and add some extra features to fulfill the product specifications.

Ask team members to research and collect data about the best features offered by similar products in the market.

Stop all project activities until all requirements are set up front by the project sponsor and the key stakeholders.

Gather enough requirements to produce a minimum viable product (MVP) with which to evaluate customer acceptance.

A project manager is leading a project that includes several organizations with unique corporate cultures. These diverse corporate cultures are affecting project expectations. The varying expectations often lead to conflicts, which often require the project manager's involvement.What should the project manager do first to evaluate the cultural differences within the organizations?

Disregard the situation since it is not hindering the project deliverables.

Establish a probability and impact matrix and plan response criteria.

Disregard the situation since it is not hindering the project deliverables.

Develop a joint policy among the various organizations.

Escalate the issue to the project sponsor and seek their guidance.

A project manager is leading a project that needs to be deployed quickly to the market. An influential stakeholder does not believe that the project management processes bring business value.What can the project manager do to gain the support of the stakeholder?

Clarify the project roles and responsibilities, and share the purpose to gain the stakeholder's buyin.

Ask the stakeholder for a meeting to review the project's charter and project management plan.

Disregard the stakeholder's concerns and continue following the project management plan to execute the project.

Hold a training workshop to educate the stakeholder about project management best practices.

Clarify the project roles and responsibilities, and share the purpose to gain the stakeholder's buyin.

A team is finishing the third release to present to the stakeholder as part of a demonstration. The company that subcontracts the developers has communicated that there is a cash flow problem and the company will not be able to provide the same resources for the next iterations.What should the project manager do next?

Analyze the impact against the release plan if the blocker is not addressed.

Create a risk register to track the risks and request additional budget.

Analyze the impact against the release plan if the blocker is not addressed.

Work with the project owner to prioritize the product backlog.

Escalate the situation to the project sponsor for a possible resolution.

PMI PMP Practice Test 21 - Free Online Exam Prep & Questions

A project manager is managing an internal project that was poorly defined. Recently, the project manager received several change requests raised by the organization's upper management.

What should the project manager do first?

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PMI PMP Practice Test 21

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