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Question 268 - PK0-005 discussion

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A system is scheduled to go live, and the client signed an SL

A.

Which of the following elements is part of the agreement?

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A.

Which of the following elements is part of the agreement?

B.

Resolution time

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B.

Resolution time

C.

Issue list

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C.

Issue list

D.

Work breakdown structure

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D.

Work breakdown structure

E.

Cost optimization

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E.

Cost optimization

Suggested answer: A

Explanation:

Resolution time is a standard component of a Service Level Agreement (SLA), defining the maximum time for addressing issues. SLAs are essential for managing client expectations and service performance, in line with CompTIA Project+ concepts of contract management.

asked 16/10/2024
JAVIER MARDOMINGO SALAZAR
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