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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 2
List of questions
Question 11
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.
Activate the scoping item Function Locations
Activate the scoping item 'Do you want to support email channels for corporate accounts?'
Maintain an email address
Activate the Messaging Service communication channel
Question 12
Where can you keep track of new and modified knowledge base articles?
Knowledge base fine-tuning activity
Solution finder
Broadcast
Feed
Question 13
Which of the following is possible when creating tickets in the Agent Desktop?
You can create knowledge articles.
You can manually select the SLA.
You can select multiple registered products in a single ticket.
You can manually assign a maintenance plan.
Question 14
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.
Create a Web service with SAP Knowledge Central by NICE.
Create knowledge base articles in SAP Service Cloud.
Configure the relevant question in scoping.
Create a validation rule.
Question 15
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
Add a reference to a service contract
Add a reference to an account
Use email as a response to a ticket
Add an account team member
Question 16
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
External pricing
Products
Social media profiles
Accounts
Question 17
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
Service contracts
Installed bases
Contacts
Registered products
Question 18
Which data is replicated from SAP Service Cloud to SAP Field Service Management?
Installed base
Registered product
Account hierarchy
Ticket hierarchy
Question 19
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.
Download the template.
Map the data fields to the data fields offered in the template.
Schedule an MDRO job.
Delete the header with the field names in the template.
Question 20
What do you have to consider when you are using the Data Workbench?
Templates are used to update existing data records.
Using the Data Workbench requires the activation of a scoping item.
Using the Data Workbench requires an additional license.
Additional configuration needs to be defined in the fine-tuning area.
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