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SAP C_C4H51_2405 Practice Test - Questions Answers, Page 3
List of questions
Question 21
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.
Data can be loaded or changed only once.
You'll need to create an initial file based on predefined fields.
You'll need to cleanse the legacy data.
The migration run requires an approval from SAP Cloud Support.
Question 22
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?
Account
Product
Account hierarchy
Employee
Question 23
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
Delivery blocking
Prospect blocking
Sales support blocking
Credit limit check
Question 24
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
Implement the provided Hot Fix number.
Create an incident.
Report a ticket.
Send an email to SAP Cloud Support.
Question 25
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.
Maintenance plan
Service contract
Operating hours
Working calendar
Question 26
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.
Change the priority to Escalated.
Set the action to Propose Solution.
Maintain the Incident Context.
Push the incident to SAP Service Cloud support.
Question 27
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.
Process category
Warranty category
Maintenance category
Incident category
Cause category
Question 28
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
Create territory hierarchy levels
Remove the personal data from the business user
Assign employee to an organizational unit
Assign restriction rules
Question 29
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.
Make sure an organizational node can only be set up with a replication process from the back end.
Make sure that each organizational unit can have only one function at a time.
Use the Reporting Line function for selection.
Assign an employee to several organizational units.
Question 30
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
Countries, scoping, activating dashboard designer
Countries, scoping, live activity configuration
Countries, business processes, integrations
Countries, business processes, business users
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