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Question 134 - Professional Google Workspace Administrator discussion

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A user has reported that they did not receive an email from one of their normal correspondents. What information do you need to collect from the user to investigate the cause of the issue?

A.
The email address of the sender and the subject and date/time of the missing message.
Answers
A.
The email address of the sender and the subject and date/time of the missing message.
B.
The type of device the individual is using, including the OS version, browser, and browser version.
Answers
B.
The type of device the individual is using, including the OS version, browser, and browser version.
C.
The sender's domain so you can review their SPF and DKIM configuration.
Answers
C.
The sender's domain so you can review their SPF and DKIM configuration.
D.
The sender's IP address, mail client, and mail platform.
Answers
D.
The sender's IP address, mail client, and mail platform.
Suggested answer: A

Explanation:

To investigate the cause of a missing email, you need to collect:

The email address of the sender.

The subject of the missing message.

The date and time when the message was expected. This information allows you to search the email logs in the Admin console to track the email's journey and identify any issues that may have caused it to be delayed or not delivered.

Google Workspace Admin Help - Track email with email log search

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asked 18/09/2024
Riaan Cilliers
32 questions
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