A globally distributed project team is using email and phone calls as the only way to share information. Delays in resolving issues often occur due to misinterpreted communications, leading to a lower team velocity.
What steps should the project leader take to improve knowledge sharing?

Question

A globally distributed project team is using email and phone calls as the only way to share information. Delays in resolving issues often occur due to misinterpreted communications, leading to a lower team velocity.

What steps should the project leader take to improve knowledge sharing?

Victor Gouveia Pennella · Accepted Answer

Establish a live video feed between the dispersed teams to enable spontaneous engagement and collaboration on issues.

Victor Gouveia Pennella · Answer

Meet individually with each team member to identify the issues and relay information to the remaining members through status reports.

Victor Gouveia Pennella · Answer

Request that the customer co-locate the team to overcome the communication issues, as this is the only method to ensure agility.

Victor Gouveia Pennella · Answer

Inform the customer of the challenges and lower velocity of the project to accomodate for the slower delivery pace.

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