After a successful product deployment, a key stakeholder informs an agile team member that an implemented feature is failing to deliver its expected business value. The team member replies that the requirement was provided by the customer, and that the scope was clearly met.
If the problem were an issue of requirement elicitation rather than delivery, what should have been done to avoid this situation?

Question

After a successful product deployment, a key stakeholder informs an agile team member that an implemented feature is failing to deliver its expected business value. The team member replies that the requirement was provided by the customer, and that the scope was clearly met.

If the problem were an issue of requirement elicitation rather than delivery, what should have been done to avoid this situation?

SOKLENG SUN · Accepted Answer

Stakeholders should have regularly been engaged to obtain feedback and reduce the functionality risk.

SOKLENG SUN · Answer

The team should have used the lean principle of delay, so that actual facts could be considered rather than assumptions and predictions.

SOKLENG SUN · Answer

Interdependent teams should have been engaged using a collaborative approach to identify and leverage the best support.

SOKLENG SUN · Answer

An owner should have been identified to obtain timely stakeholder feedback.

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