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Salesforce Certified Administrator Practice Test - Questions Answers, Page 8

List of questions

Question 71

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DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

Web-to-Case
Web-to-Case
Case Escalation
Case Escalation
Case Queues
Case Queues
Email-to-Case
Email-to-Case
Suggested answer: A, D

Explanation:

Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web form or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.

asked 23/09/2024
Chun Yin Lau
44 questions

Question 72

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An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.

What should the administrator do to meet the deadline without increasing the budget?

Train someone on the sales and marketing teams to build dashboards.
Train someone on the sales and marketing teams to build dashboards.
Check the AppExchange for prebuilt Solution that can be easily customized.
Check the AppExchange for prebuilt Solution that can be easily customized.
Hire a Consultant to build the custom dashboards.
Hire a Consultant to build the custom dashboards.
Build the dashboards manually to meet the deadline.
Build the dashboards manually to meet the deadline.
Suggested answer: B

Explanation:

To save time and budget, you can check the AppExchange for prebuilt solutions that can be easily customized for your needs. AppExchange is a marketplace for apps, components, and consulting services that extend Salesforce functionality.

asked 23/09/2024
Mohammedsaleh Ibrahim
42 questions

Question 73

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Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.

Which feature should an administrator place on the page to fulfill this requirement?

Related List
Related List
Autolaunched Flow
Autolaunched Flow
Record Detail
Record Detail
Screen Flow
Screen Flow
Suggested answer: D

Explanation:

Screen flow allows you to create a form that collects user input and performs actions based on that input. You can use screen components to display questions and instructions, and use flow logic to update records or send notifications.

asked 23/09/2024
Mark Anthony Acorda
36 questions

Question 74

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The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.

How should this be configured?

Assignment Rules.
Assignment Rules.
Business Hours.
Business Hours.
Case Queues
Case Queues
Escalation Rules
Escalation Rules
Suggested answer: D

Explanation:

Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.

asked 23/09/2024
Myratgeldi Bekdurdyyev
46 questions

Question 75

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An administrator at Ursa Major Solar needs to send information to an external accounting system

What workflow action should the administrator use to accomplish this?

Assign Task
Assign Task
Outbound Message
Outbound Message
Create Record
Create Record
Custom Notification
Custom Notification
Suggested answer: B

Explanation:

Outbound message allows you to send information to an external system as part of a workflow rule or approval process. You can use outbound message to specify which fields to send and which endpoint URL to send them to.

asked 23/09/2024
Vaibhav Somani
34 questions

Question 76

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Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.

What could be Causing reps to have inappropriate access to data on dashboards?

Dashboard Filters
Dashboard Filters
Dashboard Subscriptions
Dashboard Subscriptions
Dynamic Dashboards
Dynamic Dashboards
Public Dashboards.
Public Dashboards.
Suggested answer: C

Explanation:

Dynamic dashboards allow you to display data according to the security settings of the running user. If users have different access levels to data on dashboards, you can use dynamic dashboards to show them only what they are allowed to see.

asked 23/09/2024
Robert Calderon
36 questions

Question 77

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An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer.

which two automation tools should the administrator use?

Choose 2 answers

process builder
process builder
workflow Rule
workflow Rule
Field Update
Field Update
Outbound Message
Outbound Message
Suggested answer: A, C

Explanation:

Process builder can be used to create a record-triggered flow that executes when an opportunity is closed as won and creates a follow-up task for the owner. Field update can be used to update a date field on the opportunity that can be referenced by a time-dependent workflow rule to create another task after 60 days.

Reference: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5

asked 23/09/2024
Cristian Pernia
42 questions

Question 78

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An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page

How should the administrator accomplish this?

Create a new page layout and a new section titled highlights panel.
Create a new page layout and a new section titled highlights panel.
In the Account object manager, create a custom compact layout.
In the Account object manager, create a custom compact layout.
From the page layout editor, drag the field to the highlights panel.
From the page layout editor, drag the field to the highlights panel.
Make the field required and move it to the top of the page.
Make the field required and move it to the top of the page.
Suggested answer: B

Explanation:

Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout.

Reference: https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5

asked 23/09/2024
Felix Bourdier
47 questions

Question 79

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A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.

How should an administrator provide proper access?

Create a new profile
Create a new profile
Configure permission sets.
Configure permission sets.
Assign a new role.
Assign a new role.
Set Up Manual Sharing
Set Up Manual Sharing
Suggested answer: B

Explanation:

Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users.

Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5

asked 23/09/2024
Tim Baas
31 questions

Question 80

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An administrator supporting a global team of salesforce users has been asked to configure company settings.

Choose 2 options

Currency Locale
Currency Locale
Default Language
Default Language
Password Policy
Password Policy
Login Hours
Login Hours
Suggested answer: A, B

Explanation:

Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines how currency amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in Salesforce.

Reference: https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5

asked 23/09/2024
Herr Eylem Bulut
46 questions
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Related questions

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account. Which type of page should the administrator create?
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement?
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B?
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing? Choose 2 answers
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality?
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce?