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Salesforce Certified Administrator Practice Test - Questions Answers, Page 6

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Question 51

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Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

How should an administrator solve for this issue?

Set temporary business hours for each time zone.
Set temporary business hours for each time zone.
Adjust the currant business hours to accommodate the Eastern Time Zone.
Adjust the currant business hours to accommodate the Eastern Time Zone.
Create one set of business hours per time zone.
Create one set of business hours per time zone.
Allow the reps to set business hours manually.
Allow the reps to set business hours manually.
Suggested answer: C

Explanation:

Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for different time zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assign them accordingly.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_supporthours_assign.htm&type=5

asked 23/09/2024
Jeffrey Ding
35 questions

Question 52

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An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.

What flow element should the administrator add?

Assignment
Assignment
Get Records
Get Records
Create Records
Create Records
Update Records
Update Records
Suggested answer: B

Explanation:

Get Records is a flow element that allows you to retrieve one or more records from an object that meet certain conditions and store them in a collection variable or a record variable for use later in the flow. You can also choose which fields from those records you want to store in variables.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_getrecords.htm&type=5

asked 23/09/2024
chengbin lin
44 questions

Question 53

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An administrator at Cloud Kicks has a flow in production that is supposed to create new records.

However, no new records are being created.

What could the issue be?

The flow is read only.
The flow is read only.
The flow is inactive.
The flow is inactive.
The flow URL is deactivated.
The flow URL is deactivated.
The flow trigger is missing.
The flow trigger is missing.
Suggested answer: B

Explanation:

A flow can be active or inactive depending on whether you want it to run or not. An inactive flow cannot be run by users or processes until you activate it. If a flow in production is supposed to create new records but it is not doing so, it could be because the flow is inactive and needs to be activated.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_distribute_activate.htm&type=5

asked 23/09/2024
Allen Yang
38 questions

Question 54

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The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.

Which are two considerations the administrator needs to review before setting up this approval process?

Choose 2 answers

Create a custom Discount field on the opportunity to capture the discount amount
Create a custom Discount field on the opportunity to capture the discount amount
Populate the Manager standard field on the sales users' User Detail page.
Populate the Manager standard field on the sales users' User Detail page.
Configure two separate approval processes.
Configure two separate approval processes.
Allow the submitter choose the approver manually.
Allow the submitter choose the approver manually.
Suggested answer: A, C

Explanation:

Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage for each opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user's manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles.

Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_getting_started.htm&type=5

asked 23/09/2024
DAVID LOPEZ MORGADO
41 questions

Question 55

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What are three characteristics of a master-detail relationship?

Choose 3 answers

The master object can be a standard or custom object.
The master object can be a standard or custom object.
Permissions for the detail record are set independently of the master.
Permissions for the detail record are set independently of the master.
Each object can have up to five master-detail relationships.
Each object can have up to five master-detail relationships.
Roll-up summaries are supported in master-detail relationships.
Roll-up summaries are supported in master-detail relationships.
The owner field on the detail records is the owner of the master record.
The owner field on the detail records is the owner of the master record.
Suggested answer: A, D, E

Explanation:

A master-detail relationship is a parent-child relationship in which the master object controls certain behaviors of the detail object. The master object can be a standard or custom object, but not all standard objects support being a master. Roll-up summaries are fields that calculate the sum, count, min, or max of child records. The owner field on the detail records is not available and is automatically set to the owner of the master record.

asked 23/09/2024
Arpita Pattnayak
50 questions

Question 56

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An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.

What are two considerations for this configuration?

Choose 2 answers

IP address restrictions are set on the profile or globally for the org.
IP address restrictions are set on the profile or globally for the org.
Users can change their password to avoid login IP restrictions.
Users can change their password to avoid login IP restrictions.
Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
Single sign-on will allow users to log in from anywhere.
Single sign-on will allow users to log in from anywhere.
Suggested answer: A, C

Explanation:

IP address restrictions allow you to prevent users from accessing Salesforce from outside of their network. You can set IP address restrictions on the profile level or globally for the org. To enforce IP restrictions for API logins, you must select Enforce Login IP Ranges on Every Request in Session Settings.

asked 23/09/2024
Oliver Lüthi
40 questions

Question 57

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The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

Field Update
Field Update
Chatter Post
Chatter Post
Auto launched Flow
Auto launched Flow
Email Alert
Email Alert
Suggested answer: A, D

Explanation:

Field update and email alert are two types of automated actions that can be added as part of the approval process. Field update allows you to change the value of a field on a record when it is submitted, approved, rejected, or recalled. Email alert allows you to send an email to one or more recipients when a record is submitted, approved, rejected, or recalled.

asked 23/09/2024
Mary Cris Barreda
33 questions

Question 58

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Which two capabilities are considerations when marking a field as required in Object Manager?

Choose 2 answers

The field is not required to save records via the API on that object.
The field is not required to save records via the API on that object.
The field is universally required to save a record on that object.
The field is universally required to save a record on that object.
The field is added to every page layout on that object.
The field is added to every page layout on that object.
The field is optional when saving records via web-to-lead and web-to-case
The field is optional when saving records via web-to-lead and web-to-case
Suggested answer: A, B

Explanation:

When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.

asked 23/09/2024
bryan calderon
33 questions

Question 59

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Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.

Which automation solution should an administrator use to implement this request?

Quick Action
Quick Action
Workflow Rule
Workflow Rule
Flow Builder
Flow Builder
Outbound Message
Outbound Message
Suggested answer: C

Explanation:

Flow Builder allows you to create an automated business process that can update records based on certain criteria. You can use a scheduled flow to run once a week and count the number of open cases related to an account.

asked 23/09/2024
Maxim Shpakov
41 questions

Question 60

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Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.

What feature should an administrator use to meet this request?

Detail Column
Detail Column
Bucket Column
Bucket Column
Group Rows
Group Rows
Filter Logic
Filter Logic
Suggested answer: B

Explanation:

Bucket column allows you to categorize report data into groups without creating a formula or custom field. You can create buckets for different ranges of values and assign labels to them.

asked 23/09/2024
sheldan simeina
36 questions
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