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Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

A.
Re-open the Case.
A.
Re-open the Case.
Answers
B.
Send email notifications.
B.
Send email notifications.
Answers
C.
Change the Case Priority.
C.
Change the Case Priority.
Answers
D.
Re-assign the Case.
D.
Re-assign the Case.
Answers
Suggested answer: B, D

Explanation:

Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5

The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.

Which two features should the administrator configure?

Choose 2 answers

A.
Sales Quotes
A.
Sales Quotes
Answers
B.
Opportunity List View
B.
Opportunity List View
Answers
C.
Forecasting
C.
Forecasting
Answers
D.
Opportunity Stages
D.
Opportunity Stages
Answers
Suggested answer: C, D

Explanation:

Forecasting is a feature that allows you to predict and plan the sales cycle from pipeline to closed sales, and manage sales expectations throughout your organization. Opportunity stages are the steps that an opportunity goes through as it moves from creation to close, and they determine the probability and forecast category of the opportunity.

Reference: https://help.salesforce.com/s/articleView?id=sf.forecasting3_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_opptystages.htm&type=5

Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.

What should the administrator do to complete this requirement?

A.
Create an indirect lookup
A.
Create an indirect lookup
Answers
B.
Create an encrypted lookup
B.
Create an encrypted lookup
Answers
C.
Create a hierarchical lookup
C.
Create a hierarchical lookup
Answers
D.
Create a master-detail lookup.
D.
Create a master-detail lookup.
Answers
Suggested answer: D

Explanation:

Master-detail lookup is a type of relationship field that can be used to create a relationship between Account and Shoe and prevent orphaned Shoe records. Master-detail lookup establishes a parent-child relationship between two objects, where the parent record controls certain behaviors of the child record, such as security, ownership, and deletion. If the parent record is deleted, all the child records are deleted as well.

Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.

How should an administrator configure this requirement?

A.
Select the requirement checkbox next to the loss reason field on the page layout.
A.
Select the requirement checkbox next to the loss reason field on the page layout.
Answers
B.
Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.
B.
Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.
Answers
C.
Check the required checkbox on the Loss Reason field in Object Manger.
C.
Check the required checkbox on the Loss Reason field in Object Manger.
Answers
D.
Configure a workflow rule to display an error if Loss Reason is blank
D.
Configure a workflow rule to display an error if Loss Reason is blank
Answers
Suggested answer: B

Explanation:

Validation rule is a tool that can be used to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. In this case, a validation rule can be created on the Opportunity object to display an error message if the Stage field is Closed lost and the Loss Reason field is blank.

Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.

What should an administrator do to meet the requirement?

A.
Enable Creation of Recurring Tasks.
A.
Enable Creation of Recurring Tasks.
Answers
B.
Flow to create recurring tasks.
B.
Flow to create recurring tasks.
Answers
C.
Workflow rule to create recurring tasks.
C.
Workflow rule to create recurring tasks.
Answers
D.
Turn on Recurring Activities.
D.
Turn on Recurring Activities.
Answers
Suggested answer: A

Explanation:

Recurring tasks are tasks that repeat at regular intervals, such as daily, weekly, monthly, etc. They can be created by users who have the permission to create recurring tasks, which can be enabled by administrators in the user profile settings. Flow, workflow rule, and recurring activities are not valid options for creating recurring tasks in Salesforce.

Reference: https://help.salesforce.com/s/articleView?id=sf.tasks_recurring.htm&type=5

Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.

How Should the Administrator Address this requirement?

A.
Set the Fiscal Year to Custom and the starting month as February.
A.
Set the Fiscal Year to Custom and the starting month as February.
Answers
B.
Set the Fiscal Year to Custom and the duration to 4 quarters.
B.
Set the Fiscal Year to Custom and the duration to 4 quarters.
Answers
C.
Set the Fiscal Year to Standard and the starting month as February.
C.
Set the Fiscal Year to Standard and the starting month as February.
Answers
D.
Set the Fiscal Year to Standard and the duration to 12 months.
D.
Set the Fiscal Year to Standard and the duration to 12 months.
Answers
Suggested answer: A

Explanation:

A standard fiscal year starts on January 1 and ends on December 31. A custom fiscal year can be set to start on any month and end on any month. In this case, Cloud Kicks wants its fiscal year to start on February 1 and end on January 31. This can be achieved by setting the fiscal year to Custom and the starting month to February.

Setting the fiscal year to Standard and the starting month to February will not work, as the standard fiscal year starts on January 1. Setting the fiscal year to Custom and the duration to 4 quarters will not work, as the duration of a fiscal year is 12 months. Setting the fiscal year to Standard and the duration to 12 months will not work, as the standard fiscal year starts on January 1.

Custom fiscal years are fiscal years that follow a custom-defined structure that differs from the Gregorian calendar. They can be used by organizations that have fiscal years that start on a different month than January or have fiscal years that are divided into custom periods such as quarters or weeks. To set up a custom fiscal year that starts on February 1 and has 12 months, an administrator needs to set the fiscal year to custom and the starting month as February in the fiscal year settings. Setting the fiscal year to standard or the duration to 4 quarters does not meet the requirement of having a custom fiscal year that starts on February 1.

Reference: https://help.salesforce.com/s/articleView?id=sf.admin_fiscal_year.htm&type=5

Cloud Kicks has asked the administrator to test a new screen flow that create contacts.

What are two key components of testing the flow?

Choose 2 answers

A.
Set Up a flow interview to test the flow.
A.
Set Up a flow interview to test the flow.
Answers
B.
Run the flow using it to create contacts.
B.
Run the flow using it to create contacts.
Answers
C.
Use Debug to test the flow in Flow Builder.
C.
Use Debug to test the flow in Flow Builder.
Answers
D.
Test the flow in a sandbox.
D.
Test the flow in a sandbox.
Answers
Suggested answer: B, C

Explanation:

Running the flow using it to create contacts and using debug to test the flow in Flow Builder are two key components of testing a new screen flow that creates contacts. Running the flow allows the administrator to see how the flow behaves in real time and check for any errors or unexpected results. Debugging the flow allows the administrator to simulate how the flow runs with different inputs and outputs and check for any logic or syntax errors. Setting up a flow interview or testing the flow in a sandbox are not necessary for testing a screen flow that creates contacts.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_test.htm&type=5

An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.

What Should the administrator do to prevent unauthorized access to Salesforce?

A.
Disable TLS requirements for sessions.
A.
Disable TLS requirements for sessions.
Answers
B.
Enable multi factor authentication
B.
Enable multi factor authentication
Answers
C.
Customize organization wide default
C.
Customize organization wide default
Answers
D.
Enable caching and autocomplete on login page
D.
Enable caching and autocomplete on login page
Answers
Suggested answer: B

Explanation:

Multi factor authentication (MFA) is a security feature that requires users to verify their identity using two or more factors when they log in to Salesforce. It can help prevent unauthorized access to Salesforce by adding an extra layer of protection beyond username and password. Enabling MFA can be done by administrators in the security settings or by users in their personal settings. Disabling TLS requirements for sessions, customizing organization wide defaults, or enabling caching and autocomplete on login page are not actions that would prevent unauthorized access to Salesforce; in fact, they may reduce security or have no effect on security at all.

Reference: https://help.salesforce.com/s/articleView?id=sf.security_mfa.htm&type=5

Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.

How should an administrator meet this requirement?

A.
Update page layout assignments.
A.
Update page layout assignments.
Answers
B.
Define multiple record types.
B.
Define multiple record types.
Answers
C.
Assign Lightning pages as app default.
C.
Assign Lightning pages as app default.
Answers
D.
Create different user profiles.
D.
Create different user profiles.
Answers
Suggested answer: C

Explanation:

Lightning pages are custom layouts that let you design pages for your Salesforce org using Lightning App Builder. You can assign different Lightning pages for different apps, record types, and profiles using Lightning page assignments. To meet the requirement of displaying different Lightning pages for Accounts in Sales Console and Service Console, you need to assign Lightning pages as app default for each app.

Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_page_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_page_assignments.htm&type=5

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.

What should an administrator suggest to meet this request?

A.
Define a new Stage picklist value.
A.
Define a new Stage picklist value.
Answers
B.
Create a custom field on Opportunity.
B.
Create a custom field on Opportunity.
Answers
C.
Configure Forecasting support.
C.
Configure Forecasting support.
Answers
D.
Make the field editable on page layouts
D.
Make the field editable on page layouts
Answers
Suggested answer: D

Explanation:

Probability is a standard percentage field on the Opportunity object that indicates how likely an opportunity will close successfully. It is automatically calculated based on the opportunity stage unless you make it editable on page layouts. To allow sales reps to change the probability field value of their opportunities, you need to make the field editable on page layouts.

Reference: https://help.salesforce.com/s/articleView?id=sf.opportunity_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5

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