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The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

A.
Filter by a single shipment record type in the list view.
A.
Filter by a single shipment record type in the list view.
Answers
B.
Include the Shipments tab on the app's navigation bar.
B.
Include the Shipments tab on the app's navigation bar.
Answers
C.
Split views are only available on standard objects.
C.
Split views are only available on standard objects.
Answers
D.
Add the Manage List Views permission for support users.
D.
Add the Manage List Views permission for support users.
Answers
Suggested answer: C

Explanation:

Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments.

Reference: https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5

DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

A.
Create one page layout. Use record types to ensure the proper status picklist values display.
A.
Create one page layout. Use record types to ensure the proper status picklist values display.
Answers
B.
Create two page layouts. Use business processes and record types to display the appropriate picklist values.
B.
Create two page layouts. Use business processes and record types to display the appropriate picklist values.
Answers
C.
Create one page layout. Use business processes to ensure the proper status picklist values display.
C.
Create one page layout. Use business processes to ensure the proper status picklist values display.
Answers
D.
Create two page layouts, one with a House Status field and the other with a Condominium Status field.
D.
Create two page layouts, one with a House Status field and the other with a Condominium Status field.
Answers
Suggested answer: B

Explanation:

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business.

Which two actions can be accomplished via the AppExchange?

'Choose 2 answers

A.
Find certified developers and consultants.
A.
Find certified developers and consultants.
Answers
B.
Download the Dataloader data tool.
B.
Download the Dataloader data tool.
Answers
C.
Install industry-specific solution templates.
C.
Install industry-specific solution templates.
Answers
D.
Download standard Lightning components.
D.
Download standard Lightning components.
Answers
Suggested answer: A, C

Explanation:

The AppExchange is an online marketplace where customers can find apps, components, consultants, developers, and more to extend Salesforce functionality or solve specific business challenges. Some of the actions that can be accomplished via AppExchange are finding certified developers and consultants who can help with custom development or implementation projects; installing industry-specific solution templates that provide preconfigured apps, dashboards, reports etc., for various industries such as manufacturing or healthcare; downloading free tools or components that enhance productivity or user experience; browsing reviews or ratings from other customers who have used certain products or services; etc.

Reference: https://appexchange.salesforce.com/

An administrator is building a Lightning app and sees a message that a My Domain must be set up first.

What should the administrator take into consideration when enabling My Domain?

A.
Single sign-on must be disabled prior to implementing My Domain.
A.
Single sign-on must be disabled prior to implementing My Domain.
Answers
B.
The login for all internal and external users changes to the My Domain login
B.
The login for all internal and external users changes to the My Domain login
Answers
C.
A deployed My Domain is irreversible and renaming is unavailable.
C.
A deployed My Domain is irreversible and renaming is unavailable.
Answers
D.
The URL instance for a My Domain stays the same for every release
D.
The URL instance for a My Domain stays the same for every release
Answers
Suggested answer: B

Explanation:

My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app.

Reference: https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5


The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

A.
Auto-response rules, Macros, Entitlements
A.
Auto-response rules, Macros, Entitlements
Answers
B.
Auto-response rules, Queues, Macros
B.
Auto-response rules, Queues, Macros
Answers
C.
Auto-response rules, Queues, Escalation Rules
C.
Auto-response rules, Queues, Escalation Rules
Answers
D.
Auto-response rules, Entitlements, Escalation Rules
D.
Auto-response rules, Entitlements, Escalation Rules
Answers
Suggested answer: B

Explanation:

To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy.

Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

How should the administrator configure Salesforce to meet this requirement?

A.
Create a page layout for each category and filter the Lead Source field based on category.
A.
Create a page layout for each category and filter the Lead Source field based on category.
Answers
B.
Create a dependency between the Product Category field and Lead Source field.
B.
Create a dependency between the Product Category field and Lead Source field.
Answers
C.
Create business processes and record types for each of the three product categories.
C.
Create business processes and record types for each of the three product categories.
Answers
D.
Create a single business process, then create record types for each product category.
D.
Create a single business process, then create record types for each product category.
Answers
Suggested answer: B

Explanation:

To display only the proper lead sources based on the product category chosen, an administrator should create a dependency between the Product Category field and Lead Source field on Lead object. A dependency is a relationship between two picklist fields that restricts the values available in one picklist based on the value selected in another picklist. For example, an administrator can create a dependency that shows only Online Store and Social Media as lead sources if Product Category is Shoes, but shows only Trade Show and Magazine as lead sources if Product Category is Apparel. Creating a page layout for each category, creating business processes and record types for each category, or creating a single business process with record types for each category will not display only the proper lead sources based on the product category chosen.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_dependent.htm&type=5

Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

What are two considerations when installing a managed package in a sandbox?

Choose 2 answers.

A.
Any metadata changes to the package have to be recreated in production.
A.
Any metadata changes to the package have to be recreated in production.
Answers
B.
The installation link has to be modified to test.saiesiorcc.com.
B.
The installation link has to be modified to test.saiesiorcc.com.
Answers
C.
Install for Admins Only will be the only Install option available.
C.
Install for Admins Only will be the only Install option available.
Answers
D.
The package will be removed any time the sandbox is refreshed.
D.
The package will be removed any time the sandbox is refreshed.
Answers
Suggested answer: B, D

Explanation:

Two considerations when installing a managed package in a sandbox are:

The installation link has to be modified to test.salesforce.com, because the default installation link points to login.salesforce.com which is for production orgs. To install a package in a sandbox org, the administrator has to replace login with test in the installation URL before clicking it.

The package will be removed any time the sandbox is refreshed, because refreshing a sandbox replaces its current data and metadata with those from its source org. If the source org does not have the package installed, then the sandbox will lose it after refresh. Any metadata changes to the package do not have to be recreated in production, because they are preserved during upgrades unless overwritten by the package developer. Install for Admins Only is not the only install option available; there are also Install for All Users and Install for Specific Profiles options.

Reference: https://help.salesforce.com/s/articleView?id=sf.distribution_installing_packages.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_sandbox_implementation_tips.htm&type=5

The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.

What feature can be used to track this in Salesforce?

A.
Login History
A.
Login History
Answers
B.
Lightning Usage App
B.
Lightning Usage App
Answers
C.
User Report
C.
User Report
Answers
D.
Permission Set Groups
D.
Permission Set Groups
Answers
Suggested answer: C

Explanation:

To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce.

Reference: https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5

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