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Question 79 - Certified Administrator discussion

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A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.

How should an administrator provide proper access?

A.
Create a new profile
Answers
A.
Create a new profile
B.
Configure permission sets.
Answers
B.
Configure permission sets.
C.
Assign a new role.
Answers
C.
Assign a new role.
D.
Set Up Manual Sharing
Answers
D.
Set Up Manual Sharing
Suggested answer: B

Explanation:

Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users.

Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5

asked 23/09/2024
Tim Baas
31 questions
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