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Salesforce Certified Administrator Practice Test - Questions Answers, Page 10

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Question 91

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Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure?

Choose 2 answers

Password different then username
Password different then username
Prevent common words
Prevent common words
Minimum password length.
Minimum password length.
Password complexity requirement.
Password complexity requirement.
Suggested answer: C, D

Explanation:

Minimum password length and password complexity requirement are two settings that administrators can configure to increase the security of user passwords in Salesforce. They determine how long and how complex the passwords must be to meet the security standards. Password different than username and prevent common words are not valid settings in Salesforce, although they are good practices for creating strong passwords.

Reference: https://help.salesforce.com/s/articleView?id=sf.admin_password_policies.htm&type=5

asked 23/09/2024
Máté Montvai
36 questions

Question 92

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Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.

How should an administrator support this request?

Use process builder to capture the daily average on each opportunity.
Use process builder to capture the daily average on each opportunity.
Add Formula Fields to track Stages on each Opportunity.
Add Formula Fields to track Stages on each Opportunity.
Run the Opportunity Stage Duration report.
Run the Opportunity Stage Duration report.
Refresh weekly reporting snapshots for Closed Opportunities.
Refresh weekly reporting snapshots for Closed Opportunities.
Suggested answer: C

Explanation:

The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities is not necessary because the report can run on real-time data without snapshots.

Reference: https://help.salesforce.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&type=5

asked 23/09/2024
Yuwadee Srisathan
40 questions

Question 93

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Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.

Which Feature Should an administrator use to fulfill this request?

Validation rules.
Validation rules.
Global Value Picklists
Global Value Picklists
Predefined field Values.
Predefined field Values.
Dependent Picklists.
Dependent Picklists.
Suggested answer: A

Explanation:

Validation rules are a way to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. They can be used to require users to follow the status values as they are on the path and prevent them from reverting the case back to a previous status by using formulas that compare the old and new values of the status field. Global value picklists are a way to create and maintain picklist values that can be shared across multiple fields, but they do not enforce any logic or order on the values. Predefined field values are a way to set default values for fields on path settings, but they do not prevent users from changing them later. Dependent picklists are a way to filter the values of one picklist based on the value of another picklist, but they do not prevent users from going back to a previous value.

Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

asked 23/09/2024
soliman sallam
40 questions

Question 94

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Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.

Which three options should the administrator use to address this need?

Choose Three answers

Enable guided selling.
Enable guided selling.
Use Validation Rules.
Use Validation Rules.
Configure Opportunity Path.
Configure Opportunity Path.
Use Flow to mark fields required.
Use Flow to mark fields required.
Mark fields required on the page layout.
Mark fields required on the page layout.
Suggested answer: A, B, E

Explanation:

Guided selling, validation rules, and required fields on the page layout are three options that can be used to ensure sales reps fill out key fields when working on an opportunity through the process. Guided selling allows administrators to add prompts and guidance at each stage of the path to help reps move forward with confidence. Validation rules allow administrators to enforce data quality and business logic by preventing reps from saving records that do not meet certain criteria. Required fields on the page layout allow administrators to make certain fields mandatory for reps to enter before saving records. Configuring opportunity path can help reps visualize and update key fields at each stage, but it does not make them required or prevent them from moving forward without entering them. Using flow to mark fields required is not possible because flows cannot modify page layouts or field properties.

Reference: https://help.salesforce.com/s/articleView?id=sf.path_guided_selling.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fields_defining_field_properties.htm&type=5

asked 23/09/2024
Prakhar Sengar
33 questions

Question 95

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Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.

Where Should the administrator go to find out what type of licenses CK Has purchased and how many

are available.

Search for licenses types in setup.
Search for licenses types in setup.
User Licenses Related List in Company information.
User Licenses Related List in Company information.
User Management settings in setup.
User Management settings in setup.
Usage based entitlement related list in company information.
Usage based entitlement related list in company information.
Suggested answer: B

Explanation:

The User Licenses related list in Company Information shows the types of licenses that have been purchased for an org and how many are available or used. It also shows the expiration date of each license type if applicable. This information can help administrators plan for license purchases and manage user access. Searching for license types in setup does not show how many licenses have been purchased or how many are available or used. User Management settings in setup does not show license information either, but rather settings related to user login, session, identity, etc. Usage-based entitlement related list in company information shows information about usage-based licenses such as API requests or sandboxes, but not user licenses.

Reference: https://help.salesforce.com/s/articleView?id=sf.users_understanding_license_types.htm&type=5

asked 23/09/2024
Mustafa BeÅŸparmak
36 questions

Question 96

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The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.

What Should an administrator configure to meet this requirement?

Use Validation rule to trigger workflow to email to Lead.
Use Validation rule to trigger workflow to email to Lead.
Configure an auto response rule to email the lead.
Configure an auto response rule to email the lead.
Add a public group and process builder to email the lead.
Add a public group and process builder to email the lead.
Create an assignment rule to email the lead
Create an assignment rule to email the lead
Suggested answer: B

Explanation:

Auto response rules are a way to automatically send email responses to leads or cases based on certain criteria such as lead source, industry, etc. They can be used to send personalized emails whenever a lead fills out a web-to-lead form on a website and send different messages based on the lead industry field value. Using validation rule to trigger workflow to email the lead is not possible because validation rules cannot trigger workflows or send emails; they only prevent records from being saved if they do not meet certain criteria. Adding a public group and process builder to email the lead is unnecessary because auto response rules can handle this requirement without additional configuration or customization. Creating an assignment rule to email the lead is also unnecessary because assignment rules are used to assign leads or cases to users or queues based on certain criteria, not send emails; although they can have email alerts as part of their actions, they are not as flexible as auto response rules for personalizing email messages.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_leadsautoresponse.htm&type=5

asked 23/09/2024
Jeremiah Hutchins
45 questions

Question 97

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Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.

Which two users are able to fulfill this request?

Choose 2 answers

A user with Read Permission on account.
A user with Read Permission on account.
A user with manager role above the agent.
A user with manager role above the agent.
A user with the System Administrator profile.
A user with the System Administrator profile.
A user with the Manage Cases Permission
A user with the Manage Cases Permission
Suggested answer: B, C

Explanation:

A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy.

Reference: https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_userperms.htm&type=5

asked 23/09/2024
hamza reza
49 questions

Question 98

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The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.

What tool should the administrator use to fulfill this request?

Lead Conversion.
Lead Conversion.
Require Field.
Require Field.
Workflow Rule
Workflow Rule
Validation Rule
Validation Rule
Suggested answer: D

Explanation:

Validation rule is a tool that can be used to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. In this case, a validation rule can be created on the Lead object to display an error message if the Lead Status field is marked as qualified and the Budget field is blank.

Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

asked 23/09/2024
Pritish Verma
32 questions

Question 99

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The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.

Which two steps should an administrator do to troubleshoot this issue?

Choose 2 answers

Ensure that the page layout for the user's profile has been updated.
Ensure that the page layout for the user's profile has been updated.
Run the setup audit trail for the organization.
Run the setup audit trail for the organization.
Update the organization wide default for the object.
Update the organization wide default for the object.
Review the field level security of the field for the user profile
Review the field level security of the field for the user profile
Suggested answer: A, D

Explanation:

Page layout and field level security are two factors that determine whether a user can see a new field on a record. To troubleshoot this issue, the administrator should ensure that the page layout for the user's profile has been updated to include the new field and that the field level security of the field for the user profile allows read or edit access.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_layoutoverview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_fls.htm&type=5

asked 23/09/2024
Armands Vestmanis
45 questions

Question 100

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The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?

Choose 2 answers

Profile Assignment
Profile Assignment
Role Assignment
Role Assignment
App Manager Assignment.
App Manager Assignment.
Page layout Assignment.
Page layout Assignment.
Suggested answer: A, D

Explanation:

Profile assignment and page layout assignment are two assignments that should be used to display a new record type to users. Profile assignment determines which profiles can access a record type and which record type is the default for each profile. Page layout assignment determines which page layout is assigned to each record type and profile combination.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_assign.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_recordtype_pagelayoutassign.htm&type=5

asked 23/09/2024
Natalia Novikova
40 questions
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