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Question 97 - Certified Administrator discussion

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Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.

Which two users are able to fulfill this request?

Choose 2 answers

A.
A user with Read Permission on account.
Answers
A.
A user with Read Permission on account.
B.
A user with manager role above the agent.
Answers
B.
A user with manager role above the agent.
C.
A user with the System Administrator profile.
Answers
C.
A user with the System Administrator profile.
D.
A user with the Manage Cases Permission
Answers
D.
A user with the Manage Cases Permission
Suggested answer: B, C

Explanation:

A user with manager role above the agent can change ownership on multiple cases that are owned by the agent or by users below the agent in the role hierarchy. A user with the System Administrator profile can change ownership on any case, regardless of the owner or role hierarchy.

Reference: https://help.salesforce.com/s/articleView?id=sf.case_change_owner.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_userperms.htm&type=5

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asked 23/09/2024
hamza reza
49 questions
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