ExamGecko
Home / Salesforce / Certified Administrator / List of questions
Ask Question

Salesforce Certified Administrator Practice Test - Questions Answers, Page 11

List of questions

Question 101

Report
Export
Collapse

A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.

When using the Lead Conversion process, which two records can be Created?

Choose 2 answers

Account
Account
Campaign
Campaign
Case
Case
Contact
Contact
Suggested answer: A, D

Explanation:

Account and contact are two records that can be created when using the lead conversion process. The lead conversion process converts a lead into an account, a contact, and optionally, an opportunity.

Reference: https://help.salesforce.com/s/articleView?id=sf.convert_lead.htm&type=5

asked 23/09/2024
TRONG KY
51 questions

Question 102

Report
Export
Collapse

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

Configure a flow to assign the cases to the queue.
Configure a flow to assign the cases to the queue.
Use assignment rules to set the queue as the owner of the case.
Use assignment rules to set the queue as the owner of the case.
Add Cass to the existing queue as available object.
Add Cass to the existing queue as available object.
Create a new queue and add Cases as an available object.
Create a new queue and add Cases as an available object.
Suggested answer: B, C

Explanation:

Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue.

Reference: https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5

asked 23/09/2024
Stefan Hupfloher
45 questions

Question 103

Report
Export
Collapse

The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.

What automation tool best accomplishes this?

Validation Rule
Validation Rule
Outbound Message
Outbound Message
Approval Process
Approval Process
Process Builder
Process Builder
Suggested answer: D

Explanation:

Process Builder is a tool that can be used to automate business processes by creating record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can be used to create a flow that executes when an opportunity is closed won and creates a client welcome task and a welcome email for the primary contact.

Reference: https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5

asked 23/09/2024
Francisco Sanchez Valdes
44 questions

Question 104

Report
Export
Collapse

Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.

How should the administrator address this issues?

Remove validation rules so that the users are able to process without complete records.
Remove validation rules so that the users are able to process without complete records.
Create a permission set to allow users to bypass the error.
Create a permission set to allow users to bypass the error.
use a fault connector and display a screen with text explaining what went wrong and how to correct it.
use a fault connector and display a screen with text explaining what went wrong and how to correct it.
Uncheck the end user Flow Errors box in setup.
Uncheck the end user Flow Errors box in setup.
Suggested answer: C

Explanation:

Fault connector and screen component are two features that can be used to address the issue of users seeing error messages when they use one of their screen flows. Fault connector can be used to handle errors that occur when a flow element fails, such as a record create or update element. Screen component can be used to display a message to the user with text explaining what went wrong and how to correct it.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screencmp_display_text.htm&type=5

asked 23/09/2024
Ishan Rathnayaka
36 questions

Question 105

Report
Export
Collapse

An administration needs to store the ID of record type of later use in a flow.

Which kind of variable should the administrator use?

Boolean variable
Boolean variable
Text variable
Text variable
ID variable
ID variable
Record variable
Record variable
Suggested answer: C

Explanation:

An ID variable is a type of variable that can store an ID value of a record or a record type in a flow. It can be used to store the ID of a record type for later use in a flow, such as assigning it to a record or using it in a condition. A boolean variable is a type of variable that can store a true or false value in a flow. A text variable is a type of variable that can store a text value in a flow. A record variable is a type of variable that can store one or more field values of a record in a flow.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_variables.htm&type=5

asked 23/09/2024
Colin Mabe
41 questions

Question 106

Report
Export
Collapse

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.

What should the administrator use to complete this request?

Use a record trigger flow.
Use a record trigger flow.
Use a scheduled process builder.
Use a scheduled process builder.
Use a Roll-Up summary.
Use a Roll-Up summary.
Use a scheduled flow
Use a scheduled flow
Suggested answer: D

Explanation:

A scheduled flow is a type of flow that runs at scheduled times on batches of records that meet certain criteria. It can be used to count the number of open cases associated with each account and update the account with this value every Friday evening by using an assignment element to loop through the accounts and cases and assign the count value to a field on the account record. Using a record trigger flow, a scheduled process builder, or a roll-up summary field are not suitable options for this requirement because they would not run at scheduled times or on batches of records; they would run every time a record is created or updated, which may not reflect the accurate count of open cases at the end of each week.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled.htm&type=5

asked 23/09/2024
Peter Lam
42 questions

Question 107

Report
Export
Collapse

The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.

Which automation tool should an administrator use?

Approval process
Approval process
Workflow rule
Workflow rule
Flow builder
Flow builder
Validation rule
Validation rule
Suggested answer: C

Explanation:

Flow builder is an automation tool that allows administrators to create flows that guide users through screens, collect data, and perform actions on records. It can be used to simplify the account creation process by creating a screen flow that shows only the essential fields for creating an account and hides any unnecessary fields or sections from the page layout. Approval process, workflow rule, and validation rule are not automation tools that can simplify the account creation process; they are used for different purposes such as approving records, updating fields, or enforcing data quality.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5

asked 23/09/2024
Miguel Seron Blasco
30 questions

Question 108

Report
Export
Collapse

What should an administrator use as an identifier when importing and updating records from a separate financial system?

Auto-Number field?
Auto-Number field?
External ID
External ID
Rich text field
Rich text field
Record ID
Record ID
Suggested answer: B

Explanation:

An external ID is a custom field that has the external ID attribute enabled, which means it can be used as an identifier when importing and updating records from an external system. It allows administrators to match records based on a unique ID value from another system instead of using Salesforce record IDs, which may not be available or consistent across systems. An auto-number field is a custom field that automatically assigns a unique numeric value to each record, but it cannot be used as an identifier when importing and updating records from an external system because it is generated by Salesforce and may not match with the external system's IDs. A rich text field is a custom field that allows users to enter formatted text, images, and links, but it cannot be used as an identifier when importing and updating records from an external system because it is not unique or consistent across systems. A record ID is an internal ID assigned by Salesforce to each record, but it cannot be used as an identifier when importing and updating records from an external system because it may not be available or consistent across systems.

Reference: https://help.salesforce.com/s/articleView?id=sf.custom_field_attributes.htm&type=5

asked 23/09/2024
Liusel Herrera Garcia
43 questions

Question 109

Report
Export
Collapse

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

Add a delegated approver for the next approver in the process.
Add a delegated approver for the next approver in the process.
Update the field level security to view on fields that are updated in the process.
Update the field level security to view on fields that are updated in the process.
Check if the user in the next approver is inactive or missing
Check if the user in the next approver is inactive or missing
Review the page layout to ensure, the fields updated in the process are visible
Review the page layout to ensure, the fields updated in the process are visible
Suggested answer: C

Explanation:

One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts.

Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5

asked 23/09/2024
Emmanuel ogoro
34 questions

Question 110

Report
Export
Collapse

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.

Which two options should the administrator suggest?

Choose two answers

Test Drive in a production org.
Test Drive in a production org.
Download into a Trailhead Playground.
Download into a Trailhead Playground.
Install in a sandbox.
Install in a sandbox.
Check edition compatibility.
Check edition compatibility.
Suggested answer: B, C

Explanation:

A Trailhead Playground is a free, online learning environment that allows you to try out Salesforce features and apps. You can use a Trailhead Playground to test out an app from the AppExchange before you install it in your production org.

A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see how it works in your environment.

Testing an app in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an app.

asked 23/09/2024
Emily Mangrum
34 questions
Total 248 questions
Go to page: of 25
Search

Related questions