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Question 125 - Certified Advanced Administrator (CRT-211) discussion

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Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time, Currently, they are switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.

What should an administrator recommend?

A.
Create a screen flow to pull all related opportunities onto one page.
Answers
A.
Create a screen flow to pull all related opportunities onto one page.
B.
Enable Subtab Record Browsing in the Setup menu.
Answers
B.
Enable Subtab Record Browsing in the Setup menu.
C.
Configure Split Lit Views.
Answers
C.
Configure Split Lit Views.
D.
Implement Service Console.
Answers
D.
Implement Service Console.
Suggested answer: D

Explanation:

Implement Service Console is what the administrator should recommend to support staff at Cloud Kicks for a better agent experience. Service Console is a Salesforce app that provides a unified interface for agents to manage multiple customer interactions and records at once. Service Console can help agents work more efficiently and productively by providing features such as tabs, subtabs, list views, related lists, highlights panel, interaction log, macros, keyboard shortcuts, and more

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asked 23/09/2024
Haleem SHITOU OGUNGBEMI
42 questions
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