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Question 222 - Certified Advanced Administrator (CRT-211) discussion

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Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject.

How should the system administrator modify thr report meet this request?

A.
Add a cross-filter and a with' sub-filter.
Answers
A.
Add a cross-filter and a with' sub-filter.
B.
Build a row-level formula.
Answers
B.
Build a row-level formula.
C.
Change the format to a joined repi
Answers
C.
Change the format to a joined repi
D.
Include a contains filter on Subject.
Answers
D.
Include a contains filter on Subject.
Suggested answer: B

Explanation:

A row-level formula is a formula that evaluates each row in a report and returns a value based on one or more fields in that row. A row-level formula can be used to create a new column in a report that indicates whether the case subject contains the words 'Alpha Shoe' or not.

Reference: https://help.salesforce.com/s/articleView?id=sf.reports_row_level_formulas.htm&type=5

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asked 23/09/2024
Dean Pillay
47 questions
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